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Tenant tantrum
We charge a $24 admin fee across the board for every new rental. If it's a transfer it's $10.
Tenant comes knocking AT MY DOOR (I'd been sick for 3 days, I was NOT happy) at about 7 pm to say, "I have cockroaches in my unit." he proceeded to complain, rightly. (we are in a very rural area-we try to mitigate wildlife) I asked if he wanted me to spray his unit but he curtly responded that he'd already done that. THEN, his real gripe, was that my manager had *gasp* charged him the $24 admin fee AGAIN for his new unit. I flatly told him we charge everyone.
So he proceeds to go to social media and puts three bad reviews (different emails, same wording) stating we have rodents, cockroaches etc in our unit and that WE DON'T CARE.
Okay, we open up all of the empty units and spray the living daylights out of everything, no roaches to be found. Yes, occasional spider/lizard. Orkin stops by to check bait boxes and he inspects the facility as a courtesy, NO cockroaches found. Some crickets because for some reason they like the bait boxes.
I can only surmise that we didn't give him the $24 dollars for the new unit and he lost his mind. We checked his moved out unit, no roaches-though we spray again, just in case.
I guess he could have brought them in himself in a cardboard box, since roaches love boxes. But he took them out as well. *sigh*
Tenant comes knocking AT MY DOOR (I'd been sick for 3 days, I was NOT happy) at about 7 pm to say, "I have cockroaches in my unit." he proceeded to complain, rightly. (we are in a very rural area-we try to mitigate wildlife) I asked if he wanted me to spray his unit but he curtly responded that he'd already done that. THEN, his real gripe, was that my manager had *gasp* charged him the $24 admin fee AGAIN for his new unit. I flatly told him we charge everyone.
So he proceeds to go to social media and puts three bad reviews (different emails, same wording) stating we have rodents, cockroaches etc in our unit and that WE DON'T CARE.
Okay, we open up all of the empty units and spray the living daylights out of everything, no roaches to be found. Yes, occasional spider/lizard. Orkin stops by to check bait boxes and he inspects the facility as a courtesy, NO cockroaches found. Some crickets because for some reason they like the bait boxes.
I can only surmise that we didn't give him the $24 dollars for the new unit and he lost his mind. We checked his moved out unit, no roaches-though we spray again, just in case.
I guess he could have brought them in himself in a cardboard box, since roaches love boxes. But he took them out as well. *sigh*
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