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  • New Tenant - Postcard

    I have read a few times that when you get a new tenant you should send them a postcard in the mail so that you know their address is current.

    My question is what exactly do you put on the postcad?

  • #2
    Re: New Tenant - Postcard

    Think of it like a "thank you" card. You are not just verifying your new customer's mailing address with the postcard, you are letting them know how mch you appreciate their business. This is also a good opportunity to remind them of you referral program, and remind them of your contact details if they have any questions or comments. One of the companies I used to work for also included a coupon for 25% off of boxes and packing supplies.
    Laura

    Is there a method to my madness, or a madness to my method?

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    • #3
      Re: New Tenant - Postcard

      Originally posted by TimburrWulf View Post
      Think of it like a "thank you" card. You are not just verifying your new customer's mailing address with the postcard, you are letting them know how mch you appreciate their business.
      You can't get a better answer than this; you should overlock the unit if the card gets returned with an invalid address. This is assuming your rental agreement\lease is worded properly to allow you to do so.
      Self Storage Marketing Solutions by Fully Charged Marketing Ltd.

      Self storage marketing powered by storage industry insiders.

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      • #4
        Re: New Tenant - Postcard

        We do the thank you cards. Will be surprised that about 10% of ours come back with bad addresses.

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        • #5
          Re: New Tenant - Postcard

          Originally posted by TimburrWulf View Post
          Think of it like a "thank you" card. You are not just verifying your new customer's mailing address with the postcard, you are letting them know how mch you appreciate their business. This is also a good opportunity to remind them of you referral program, and remind them of your contact details if they have any questions or comments. One of the companies I used to work for also included a coupon for 25% off of boxes and packing
          supplies.
          Great answer. The more personal the better.... comment on something you learned about them during the rental...

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          • #6
            Re: New Tenant - Postcard

            Welcome to our facility. Thank you for your business. Please let us know if you need anything. If you forget to pay your first bill, since you're new to us, bring in this card and we will waive the late fee as a 1-time courtesy! Or 1-time X% discount on boxes and packing supplies.
            MamaDuke

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            • #7
              Re: New Tenant - Postcard

              SBAStorage:

              If you do a letter versus a postcard, you can also include referral bonus cards encouraging your new customer to help get you additional new customers and they earn a referral bonus - Cash or rental discount. The follow-up Thank You note, as TimburrWulf explained, does have a warm and fuzzy impact on folks. When was the last time someone thanked you for your business?

              The postcard or letter does have all the other business positives that have been mentioned. I would just encourage you to make the most out of the costs involved with the program.

              MisterJim444
              Learning Never Ends, But Will Time?

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              • #8
                Re: New Tenant - Postcard

                Thank you for all the great information!

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                • #9
                  Re: New Tenant - Postcard

                  Originally posted by MisterJim444 View Post
                  SBAStorage:

                  If you do a letter versus a postcard, you can also include referral bonus cards encouraging your new customer to help get you additional new customers and they earn a referral bonus - Cash or rental discount. The follow-up Thank You note, as TimburrWulf explained, does have a warm and fuzzy impact on folks. When was the last time someone thanked you for your business?

                  The postcard or letter does have all the other business positives that have been mentioned. I would just encourage you to make the most out of the costs involved with the program.

                  MisterJim444
                  We do the same as Mister Jim444 does.
                  Stoho

                  "Be kind whenever possible; it is always possible."

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