Announcement

Collapse
No announcement yet.

Lien Unit Customer

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Lien Unit Customer

    I just had a customer come in, whose unit was sold last Friday, hoping it was still here. When I told her no, she was absolutely devastated. Her son died last August and much of the stuff in that unit was his. All she got back were a few photos and some memorial items from the funeral. I felt so bad for her, but, nothing I could do. I even called the buyer to see if he still had anything and, of course, the answer was no. What wasn't good went to the dump. So, in the chance that maybe a storage tenant/renter has found their way to this forum to peek in on the inner workings of the storage business, when you get a letter that tells you we have a lien on your property and it gives you a date to have it paid by or we'll sell it...we mean it. Don't come in a week after the sale/auction hoping your stuff is still here. If it hasn't been sold, it's either in the dumpster or already at the dump. Do I feel bad for "some" of you? Yes. I've been there, so I know how it feels to lose an entire household to a stranger at an auction. If your stuff means that much to you, either pay for it or don't store it.
    Too many freaks, not enough circuses.

  • #2
    Re: Lien Unit Customer

    I'm waiting for the same thing to happen to me. I just sold 6 units a couple weeks ago at lien. There's only one I'm worried about coming back. She was on auto-bill and her credit card was continually denied. Her phone was disconnected, and her notices were returned by the post office. The nicest lady in the world.

    I hate selling people's stuff. I consider it the worst part of the job. But we go way above and beyond to give people a chance to not have to. We can send the first (pre) lien notice after 14 days late to start the process but I don't even start that until 45 days. I'd say about 80% of the time they manage to get the account caught up with the extra time. I make numerous phone calls to all the contacts on the account. I really try to not have to sell their stuff.

    The buyer of one of the other units a few weeks ago brought in 4 boxes of personal stuff, mostly photos. There were literally hundreds and hundreds of photos, many of them old black and whites that looked to be from the 40s and 50s. When I called the lien customer and told her she cried on the phone. She assumed everything was lost and was so grateful that the buyer took the time to separate the personal stuff and that I took the time to see that she got it all back.
    In California.

    Comment


    • #3
      Re: Lien Unit Customer

      The late fee notification and lien process is designed to give all tenants a heads up but they are adults and we can't live their life for them. I too hate selling tenants items and do get personal items back to them if they will just answer the call, text or email. I used to delay, at last facility, to help them get caught up but now I do not. Been lied to so many times. I make sure they all know to contact me with change of address and contact numbers but I can't make them be adults. Like DairyGirl said, if it is so important then pay the rent.

      Comment


      • #4
        Re: Lien Unit Customer

        I agree with you all, but as someone on this forum previously mentioned, "We can't care for their stuff more than they do!"
        Throw kindness around like Confetti - But don't get glitter in your eyes!

        Comment


        • #5
          Re: Lien Unit Customer

          I hate selling the stuff too. It's always one excuse after another. She even called the week before and said she'd be in before the sale to pay. You snooze, you lose.
          Too many freaks, not enough circuses.

          Comment


          • #6
            Re: Lien Unit Customer

            And I have been hoodwinked again. (I will say I was greedy) Tenant owes over a grand, and she swore up and down a friend was getting her the money. He was going to pay her and she was going to come in before the auction. Then she called and said he was in in TX and it would be delayed but I was going to get my money! Needless to say, I have no money. I wanted the money (she's always paid at the last minute) because I wouldn't get it at the auction. Rolled the dice, trusted the tenant, and lost. ~~~sigh~~~
            An apple a day keeps ANYONE away if you throw it hard enough.

            Comment


            • #7
              Re: Lien Unit Customer

              If you didn't auction the unit yet it will happen again. One more story, one more lie and one more, "Please wait, I will pay!" Been there and done that but no more. I don't sell a unit till it is at least 75 days late. If they can't get their collective s^&* together in that time, too bad! And you know what, I sleep well at night.

              Comment


              • #8
                Re: Lien Unit Customer

                Originally posted by pacnwstorage View Post
                If you didn't auction the unit yet it will happen again. One more story, one more lie and one more, "Please wait, I will pay!" Been there and done that but no more. I don't sell a unit till it is at least 75 days late. If they can't get their collective s^&* together in that time, too bad! And you know what, I sleep well at night.
                Mine ends up at right around 75 days also. Which truly is plenty of time!

                Communication is really important too. If they keep in touch and make an effort to get it paid off, I'll work with them as best I can. I just wrapped up an "installment agreement" with a customer who was close to losing his property. He agreed to pay $50 every Friday on his paydays. His rent was $110 so each month he chiseled the back due part by $90 until it was caught up. I didn't credit any late fees, when they came up they were added. But eventually he got it taken care of.

                ::

                With the impending Out With RentPlus/In With Something New I might use that as point to roll back my leniency. Maybe start the lien process after 30 days instead of 45. I mean, the way I do it now, by the time a unit gets to sale, which isn't often, there's no way it's going to sell for what is owed. Especially if it's a larger unit with a higher rate.
                In California.

                Comment


                • #9
                  Re: Lien Unit Customer

                  I start my process at 30 days past due.The majority of the people who get the lien notice freak out and come in to pay. I also have someone paying $50 every Friday to get caught up and it's going to take him a long time for that to happen. If they keep in touch and try to work with me, I will do what I can to help you. But, if you ignore my phone calls and notices and come in at the 11th hour expecting me to wait til you get your money next week from your roommate's uncle's cousin's best friend to pay me? Forget it.
                  Too many freaks, not enough circuses.

                  Comment


                  • #10
                    Re: Lien Unit Customer

                    I'm trying to remember that people come upon rough times - I'm in one myself presently - but I communicate what is going on. I used to fall for the "I'm sending a check overnight" stuff....I started letting some of the really late ones know that within 10 miles is a Payday loan company. We don't offer loans here including long term loans of time waiting for a payment...

                    I also try to remember not to take it personally. It is not ME they are not paying, it's the company for THEIR stuff......

                    Our process starts at 35 days. I have one customer who was keeping in touch after we cut her lock and found only a sofa in a 10x10 unit. Called to ask if she had abandoned it and just forgot to tell us. THEN she comes in a couple weeks ago, with a truck load of brand new bedroom furniture she is "paying on credit" to add to the sad little sofa in the unit. Let her off of late fee twice per the boss. Then she calls and asks me why there is a late fee on her account....well - because you are LATE with making your payment!

                    I agree with above - if you keep in contact with me by email or phone, I will be a little more forgiving than if you just ignore and don't respond to either.... She's at 29 days today.
                    Throw kindness around like Confetti - But don't get glitter in your eyes!

                    Comment


                    • #11
                      Re: Lien Unit Customer

                      And it's always the same people, month in and month out.

                      I mailed 4 Lien notices this morning, all to people who have received these same notices many times in the past. They wait until the last possible minute. What's crazy is the money they spend on late/lien fees!!
                      In California.

                      Comment


                      • #12
                        Re: Lien Unit Customer

                        Originally posted by Krismarie View Post
                        And I have been hoodwinked again. (I will say I was greedy) Tenant owes over a grand, and she swore up and down a friend was getting her the money. He was going to pay her and she was going to come in before the auction. Then she called and said he was in in TX and it would be delayed but I was going to get my money! Needless to say, I have no money. I wanted the money (she's always paid at the last minute) because I wouldn't get it at the auction. Rolled the dice, trusted the tenant, and lost. ~~~sigh~~~
                        What I've done in cases like yours, is to sell the unit on contingency. I tell the buyers that I'm selling the unit, but the sale is not complete until such and such a date and time based on the date and time of the promise to pay by the tenant. If the tenant does not pay by the time promised, even a minute over is too long, the buyer gets the stuff. I require the buyer to pay for the property before he/she leaves the facility. I've never sold anything on contingency for longer than one day and a few hours as I think it unreasonable for the buyer to have to wait that long with me holding his/her money. The last one I sold that way, the tenant showed up about twenty minutes after the contingency period. She then paid the buyer more than double what she owed us in rent. Win some lose some.

                        Comment


                        • #13
                          Re: Lien Unit Customer

                          I send out a lien notice after they are late 13 days later unless they have contacted me and said that they will pay in week or two then I wait. Now I have one tenant that is always late I don't listen to her promises I say great pay me or our unit is going to auction and she always pays right before the auction. The crazy thing is I look at the stuff in her unit and it looks like junk to me. You may think why don't you get rid her because she is making me good money I get twice the rent or by the time she is done paying all the auction fees.
                          Eli Miller
                          http://www.woodsidestorage.rentals

                          Comment


                          • #14
                            Re: Lien Unit Customer

                            I always count back from my auction as to when some gets a Lien and PreLien. 22-25 days before auction the Lien Letter goes out. 15-20 days prior to that my PreLien goes out. To qualify to PreLien they have to be at least 21 days past due and for Lien 36 days. I know a lot of software has set days you can program for these going out. I wish you could set the Auction day and have it set X days before auction this or that goes out.

                            My past due goes something like this...

                            Gate Lock Out-Day 3
                            Unit Lock Out/Past Due Letter -5
                            PreLien-37-41 days prior to auction
                            Lien- 22-25 days prior to auction

                            We hold Auctions Quarterly.

                            We all cut deals hoping and praying folks will pay....our first 2-3 auctions. If you don't wise up after that, this might not be the job for you. I have found out in the nearly 6 years of doing this is by holding folks feet to the fire 90% will pay. The others sorry, I rest good at night knowing I did the right thing by reaching out 20+ times before auction and getting a unit emptied that wasn't paying.

                            A-Team I like that Idea of selling on contingency...so long as the auctioneer is willing to go along with it.
                            Chasing Perfection to catch Excellence

                            Comment


                            • #15
                              Re: Lien Unit Customer

                              Originally posted by A-team View Post
                              What I've done in cases like yours, is to sell the unit on contingency. I tell the buyers that I'm selling the unit, but the sale is not complete until such and such a date and time based on the date and time of the promise to pay by the tenant. If the tenant does not pay by the time promised, even a minute over is too long, the buyer gets the stuff. I require the buyer to pay for the property before he/she leaves the facility. I've never sold anything on contingency for longer than one day and a few hours as I think it unreasonable for the buyer to have to wait that long with me holding his/her money. The last one I sold that way, the tenant showed up about twenty minutes after the contingency period. She then paid the buyer more than double what she owed us in rent. Win some lose some.

                              Please tell me how selling a unit at auction on contingency works with the buyer. You actually have buyers that would do that?


                              Advantage IT, I am one of those that does not cut deals. I did at last facility and got burned. No more. Either pay now when you are supposed to or the unit gets sold. I don't have the time or the patience to listen to the lies and stories. Sounds blunt, it is. I average an auction maybe 2 times a year.
                              Last edited by Guest; 2 April 2016, 09:44 AM.

                              Comment

                              Latest Topics

                              Collapse

                              • KrisinWA
                                Ideas? We have this greasy dirt
                                by KrisinWA
                                and re-painted doors, so I can't have them pressure wash them. I wanted to know if anyone had a surefire dirt remover for their roll up doors? I'm thinking of squirt of dawn soap and vinegar in water. Anyone have something better?...
                                Yesterday, 06:02 PM
                              • KrisinWA
                                Reply to Tenant Points Gun at Manager
                                by KrisinWA
                                A lot of managers are by themselves, including me-most of the time. I have to do the rounds by myself and I wouldn't even think twice about lifting an unlocked door to check if it's empty or whatever....
                                Yesterday, 05:58 PM
                              • Gina6k
                                Reply to Artistic Endeavors
                                by Gina6k
                                I'm definitely crafty! I crochet, knit, sew, cook, bake, garden, write and more and love coming up with ideas and making them a reality. Never could embroider well, did a few cross stitch things and latch hook when I was younger. I can see something and turn around and make it myself. I'm also well-versed...
                                Yesterday, 05:49 PM
                              Working...
                              X