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  • #16
    Wow, I am surprised that no one has bothered to answer OR call you back.
    I have never had a call go unanswered or not get a return call.

    Don't put off until tomorrow, what you can do today.

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    • #17
      I left 3 messages with the adjuster and 2 with the main office.

      Again, I am not siding with either side but when I cant get a return call I have a hard time thinking the company is in the right.

      Plus they get horrible reviews I just recently saw.

      Im open to other insurance companies if anyone can recommend one. I am in Indiana
      Last edited by Redsfan5; 9 September 2021, 03:26 PM.

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      • #18
        Hmmm
        It has always been that they answer all the calls.
        My tenants call and get an immediate response.
        if I call, again immediate response.

        Is it at all possible that they were directly affected behind the Hurricane Ida, maybe they lost power?
        Maybe???

        Sorry that you are having to go through this.

        Don't put off until tomorrow, what you can do today.

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        • #19
          Originally posted by lady5563 View Post
          Hmmm
          It has always been that they answer all the calls.
          My tenants call and get an immediate response.
          if I call, again immediate response.

          Is it at all possible that they were directly affected behind the Hurricane Ida, maybe they lost power?
          Maybe???

          Sorry that you are having to go through this.
          Lady why don't you give Redsfan the phone number that you use to contact them with? Perhaps you guys are calling different numbers.

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          • #20
            Here is one of my contact people


            Karinda Sterner
            [email protected]
            Relationship Manager
            717-718-2596
            Don't put off until tomorrow, what you can do today.

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            • #21
              Hi, Redsfan5. We're very sorry about this and want to help you. I've sent you a private message here with a direct line to our VP of Insurance who will personally make sure this matter is investigated and resolved for you.

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              • #22
                Originally posted by storable-support View Post
                Hi, Redsfan5. We're very sorry about this and want to help you. I've sent you a private message here with a direct line to our VP of Insurance who will personally make sure this matter is investigated and resolved for you.
                Redsfan5 We have someone from storSMART communicating to you!
                Check your private messages!

                thank you storSMART insurance! aka storable-support
                Don't put off until tomorrow, what you can do today.

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                • #23
                  I have had the same issue with this insurance company. After partnering with them for many years with no claims, I've had 2 this year and it took forever to just get someone on the phone after leaving several messages and sending emails. The issues still are not resolved. One tenant just gave up, which I'm sure the company was hoping.

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                  • #24
                    Wow.
                    This has not been my experience!

                    storable-support

                    Don't put off until tomorrow, what you can do today.

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                    • #25
                      Storedge has been in contact with my renter. So far so good.

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                      • #26
                        I see that you have been able to get a hold of them but I wanted to put in my 2 cents.

                        We also use StorSmart and have had to send a customers to them for a claim, however; they have always been responsive to both me and the customer. I know that they got the message because once the customer told me, I gave them the phone # to StorSmart and their info ( since the customer has seemed to have lost it ), a representative calls me for more information. Usually within a day or so.

                        When I need more supplies and / or have questions their customer service is stellar. The only " issue " I had was last year during covid they were working from home and supplies got delayed but it really wasn't their fault.

                        The future depends on what you do in the present.

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                        • #27
                          It has always been my experience that a tenant will ask me how do I file a claim and I give them the info and number to call.
                          Usually by end of that day or 1st thing the next day, storSMART is calling me asking me for the tenants protection account paperwork.

                          Good luck
                          Don't put off until tomorrow, what you can do today.

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