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Losing Your Cool

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  • Losing Your Cool

    Have you ever lost your temper with a customer and yelled at the person?
    16
    Yes
    81.25%
    13
    No
    18.75%
    3
    Amy Campbell
    Editor
    Inside Self-Storage
    amy.campbell@informa.com

    @AmyCampbell_ISS
    480.281.6091

  • #2
    In my defense, he was being aggressive and yelling profanities at me after we evicted him. Then I tripped over a parking block and lost all of my cool points.
    I want buns of steel.
    I also want buns of cinnamon.

    Newcastle, WA

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    • #3
      Mine was also with a person being evicted. She had been caught sleeping in her unit and I was tired of listening to her excuses as to why she was in her unit, after dark, with the door closed. This was after I watched her on video playback putting in her gate code to leave but walked back to her unit instead. I will admit, the 2 cops there to escort her off the property made me a little braver.
      Too many freaks, not enough circuses.

      Comment


      • #4
        Yep, today in fact. Lady calling asking for information on her sons unit. I of course never give out any information. She screamed at me pretty good on the phone, so I hung up. She then showed up 15mins later and threatened to call the cops. I said, "great, let me do it for you." She left

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        • #5
          Don't take BS, just tell them to leave and come back when they can be civil. Most problems are with those who are NOT customers, wife, husband girl or boy friend, etc.

          Comment


          • #6
            I only lost my cool once, many years ago. Husband was cool and wanted to rent. Brought wife in to discuss and she was the rudest, most obnoxious woman I have ever met. I finally said, I am sorry, but quite frankly, I don't want your business. I did not yell or make a scene, but boy did she! I was shaking so hard (this was when I was a newbie) but her reactions just confirmed my decision to turn her away.
            Stephanie Tharpe
            Senior VP of Operations
            A+ Storage of Tennessee, LLC
            Nashville, TN
            http://www.aplustorage.com
            615.288.2162

            TNSSA Board of Directors
            www.tnssa.net

            Comment


            • #7
              When a person yells at me I always remind them to act civil or leave or that I am hanging up. I also add that I guarantee I will win the argument by not listening to them act foolish.
              "Never let the inmates run the asylum!"

              Comment

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