Accepting Deliveries

[bwmary]

Like KrisinNC, I sure do. I also have the customer sign a Release of Liability. I receive an average of 200 boxes a month, sometimes more. It is a service to our 10 customers who we do this for so they can go about their day and take care of their customer. I even wrote an article about it recently for my company blog: https://www.storage-mart.com/blog/st...aha-and-beyond

Your article references parking customers. What sort of release of liability do you have with those customers.

[bwmary]

No ... for legal reasons. Our state, Missouri, has regulations for "Self Storage" and "Warehouseman". Self Storage does not hold or control access to customers items. I am afraid that if we accepted packages or even hold a customer's key that we might be held to stricter rules and regulations ... bonds, insurance, etc. Refusing to hold property or keys is also protection from "you made a copy and stole my items."

Also, how do you know there isn't drugs or guns or who knows?

What is the chapter and paragraph that states this

[lady5563]

I have a tenant that gets small boxes delivered to the office and he also receives big shipments!
I do accept the small boxes inside the office.
These small boxes are delivered by the brown truck company.
His bigger deliveries comes from a trucking outfit
He is in the tool business.
Those drivers go directly to his storage unit and they access his unit by using a combo lock!
Most deliveries my tenant will text me that he is expecting a delivery and some of the drivers know where to go, to his unit.
Sometimes, if it is a new driver, they stop in the office, I write on paper the unit number and the word combo and I stay in the office!!
My tenant appreciates what I do for him.

[SBAZ]

We have a few customers that are from "warehouse anywhere" which is a life storage company. They pay top dollar, never have problems with them paying the bill, we installed electric in the units (which they paid for) and that an additional $15 each month, each unit (and we are solar). I also have an AC company that has the combo lock on unit, I open the gate and the delivery drivers place it in the unit. For the warehouse anywhere, I accept the packages in office and the person comes to pick them up as some are pharmaceutical's. They don't complain about yearly increases and I do not feel bad giving them as we do a lot for them. I love commercial customers! (and they are always happy!!!!)

[RMRSS]

Yes, but we definitely don't advertise it and only for businesses, not individuals. We also limit it to occasional, non-freight deliveries, not something crazy like 20 boxes every day. And of course they sign an authorization form for us to have a key to their unit and releasing us from any liability for the contents of the boxes, etc.

[T_Champeau]

We already had PO boxes so we accept packages for those tenants and a few of our contractors who've been with us 20+ years. If you are interested in updated contracts though check out websites like Postscan. They do electronic mailboxes and I like their pricing dynamic. Base price gets you x number of mail pieces or packages and they need to be picked up within x number of days. Anything above that is extra. Oversized and overweight packages are automatically extra too.

https://www.postscanmail.com/pricing.html