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At my facility, we offer our customers the following automation:
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11Online rentals63.64%7Kiosk18.18%2Smart locks0%0Mobile app9.09%1Two-way audio or video0%0Chatbot or live chat0%0Smart gate entry9.09%1Other9.09%1None of these36.36%4Automatic billpay0%0Last edited by Amy_ISS; 23 May 2023, 12:22 PM.Amy Campbell
Editor
Inside Self-Storage
[email protected]
@AmyCampbell_ISS -
Well, this only allows one choice, so....
We offer Online Rentals and we have a kiosk.
MamaDuke
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We don't offer any of these things and I don't know that I would want to. I enjoy the face to face and talking each month to those that call in or stop by. I have had calls from people moving here from bigger cities that are amazed that we still do things the old school way but have had many say how much they appreciate not having to deal with the technology.Comment
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I had a guy today who would not rent from us because we don't offer in-person rentals. I was polite, he was a rude jerk. Happy to not be doing business with him. I hope he found a facility that does business the way he wants, meanwhile I am very happy with my model.Comment
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Apparently, polite paid off. He called back and rented a unit today. Go figure.Originally posted by helenatim View PostComment
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The only automation I offer is me automatically taking your rent from your credit card every month.
That's all I need.
In no way affiliated with Storman software.Comment
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Good one. Added automatic billpay.Amy Campbell
Editor
Inside Self-Storage
[email protected]
@AmyCampbell_ISSComment
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My customers write it out on the NCR paper contract they complete, then I enter it into the computer with them standing there. I read back to them their address and ask if it's missing an apartment or unit number as I input it. I also read outloud their phone number and email as I input it. I tell...Yesterday, 08:05 PM
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Brings up a good point. How do you ensure you ALWAYS have a full address for every customer?Yesterday, 05:58 PM
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I am glad it worked out. I do agree with the others, I have had this happen before where it was incomplete or did not have the apt. I explained that I just needed proof it was sent even if it comes back and they did it for me. Hopefully if it happens again they work with you on it. In Illinois we can...Yesterday, 05:34 PM
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