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Are you for real, lady? There's a sign that says, "NO DOGS'.

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  • Are you for real, lady? There's a sign that says, "NO DOGS'.

    Okay-this is when my gut is on the money.

    We close at 6 pm. At about 5:30 there was a lady smoking in my parking lot and she had a small dog. I was about to ask her if she needed something when I saw that there was a pile of doggie doo on my doormat and if I opened the door it would smear everywhere. I have doggie bags in my coat pocket (for my dog-always prepared) and grabbed one, opened the poor a little and thrust it at her. She genuinely had no clue her dog had pooped but I shamed her into cleaning it up.
    Okay-then she stuck her head in and stated that her boyfriend has a unit and she needed to pull stuff out. I shrugged, "If you have the code and key then fine, but no dogs, okay?"
    She was acting a bit jittery but she acknowledged that she heard me. Then proceeded to ignore me and went up to the unit, using the other door. Ugh.
    I go up and there is a a backpack and a suitcase on a cart in the hallway near where she's buried in the unit. I assume she had it with her (searching on the cameras shows that she did indeed bring them with her) . Now, this unit's tenant lives in FL and is never here, but I assume he gave her information to put things in-common, though I've never seen this lady before. Her dog starts barking at me.

    Me: "Listen, I know I told you this, but I'll repeat it. Dogs cannot be on the property. You need to wrap this up and leave."

    Now she's in full blown jittery panic and goes on how she has PTSD and depression and how her boyfriend is supposed to pick her up and she'll be gone in a a few minutes and that she didn't know that dogs weren't allowed. Can she plug in her phone to call a cab or uber? (I thought her boyfriend was supposed to pick her up? Whatever.) I am suspicious.

    Me: "There are signs out front, but okay. Go ahead and plug in your phone and call your ride."

    "Sure, sure. I'll be out of here is a few minutes, I PROMISE."

    So, I go home, walk my dog, start pulling stuff out for dinner but all the while my spidey senses were going off and I said to my dog, "I'll bet a doughnut that that lady is still there." So I put the food back and go back to the storage. (all told about 40 minutes later) I won a free doughnut.

    I go up and she's all flustered and her cute dog barks at me AGAIN. She sees I'm serious and grabs (and discards and grabs other things and discards them before settling on a large bag) her things and goes to the elevator. I ask her about her suitcase and backpack. (at this point I thinking she was on meth)

    "Oh, they're NOT MINE. The taxi driver accidentally left them with me."

    Me: "They're not yours."

    "No, not really."

    At that point I'm done-I take the cart with the luggage and leave it by the office, lock out the code (but I don't tell her) and then escort her off the property using my code.

    I told my supervisor all of the weird stuff. According to the cameras she tried to enter again right after I left but too bad, lady.
    According to the relief managers she hasn't been back.



    90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

    WA State

  • #2
    Ugh... service dogs. I've been doing self-storage management for 28 years and have received a bad online review due to an issue with a proclaimed service dog. The facility I managed had access to 8pm, so about 15 minutes to the hour I walked the property to see if anyone onsite. I discovered a young lady with a growling dog... I reminded her it's written in the lease dogs must remain in vehicle. "It's a service dog" she snapped, "do you want to see the papers"? I said "No thankyou"... I'm no idiot to approach a growling dog. I asked her, "Whatever your issue is that requires the use of a service dog, does that supersede another customer's phobia of dogs". That led to her review. My regional manager and owners stated they all had my back, yet none of them immediately countered her bad review. She had the nerve to call me "sketchy"... yet her drivers license showed correct full name, she had a AKA name and a different name for her review account. Just another one of those self-entitled, rules don't apply to me individuals. I wanted to tell her to put dog away and pop a Valium like a normal person.

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    • #3
      Originally posted by ericstoragebear View Post
      Ugh... service dogs. I've been doing self-storage management for 28 years and have received a bad online review due to an issue with a proclaimed service dog. The facility I managed had access to 8pm, so about 15 minutes to the hour I walked the property to see if anyone onsite. I discovered a young lady with a growling dog... I reminded her it's written in the lease dogs must remain in vehicle. "It's a service dog" she snapped, "do you want to see the papers"? I said "No thankyou"... I'm no idiot to approach a growling dog. I asked her, "Whatever your issue is that requires the use of a service dog, does that supersede another customer's phobia of dogs". That led to her review. My regional manager and owners stated they all had my back, yet none of them immediately countered her bad review. She had the nerve to call me "sketchy"... yet her drivers license showed correct full name, she had a AKA name and a different name for her review account. Just another one of those self-entitled, rules don't apply to me individuals. I wanted to tell her to put dog away and pop a Valium like a normal person.
      Lol, right? This lady didn't tell me it was a service dog, so there's that at least.
      90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

      WA State

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      • #4
        As much as I love dogs I could spend an entire hour typing here about how much the "service dog" name is abused and how the entitled crap heads get away with it. The more the US goes down the drain and the drugs get easier to get and take and the drunks walk and drive around and the entitled dumb a$$e$ play their game, the more I get closer and closer to just walking away from work that deals with the public. Mark my repeated warnings and words, it is only going to get worse and worse as more people flood the borders in the south and north.
        "Never let the inmates run the asylum!"

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        • #5
          --
          Ron

          http://n6ach.com
          http://laws.n6ach.com
          ron.v@n6ach.com

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          • #6
            OMG-this is hilarious!!!!!!
            90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

            WA State

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            • #7
              That's so funny!!
              Amy Campbell
              Editor
              Inside Self-Storage
              amy.campbell@informa.com

              @AmyCampbell_ISS
              480.281.6091

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              • #8
                That was freakin' funny. I met a dachshund like that once. Took the name "weiner dog" a bit personal, I thought.
                "Never let the inmates run the asylum!"

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                • #9
                  Can I speak to your supervisor?
                  --
                  Ron

                  http://n6ach.com
                  http://laws.n6ach.com
                  ron.v@n6ach.com

                  Comment


                  • #10
                    Update on this lady-I'm sitting here and see someone trying to enter the code but it keeps coming up in-valid and I go down and it's the lady and her father. She says, "Oh, my boyfriend is mad. I was going to call the cops."
                    I lit into her in front of her father. "I locked you out because you weren't listening to me and broke the rules. NO DOGS. IF you don't like it, tough."
                    "I didn't know."
                    "I TOLD you."
                    As for calling the cops, ha ha, I'm sure they would have enjoyed that phone call. She's not on any of the paperwork and I can condition access as I see fit. She has access-for now, as her father said he'd be with her.
                    ugh.
                    90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

                    WA State

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                    • #11
                      So the unit is in the father's name? Boyfriend's name? What does the boyfriend being mad have to do with it? This person is going to drive you crazy. Get 'em gone asap.
                      "Never let the inmates run the asylum!"

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                      • #12
                        Originally posted by pacnwstorage View Post
                        So the unit is in the father's name? Boyfriend's name? What does the boyfriend being mad have to do with it? This person is going to drive you crazy. Get 'em gone asap.
                        "Boyfriend (her words' lives in Florida. I think he rented the unit for her but her name is not on any of the paperwork. She has the code and key, that's it.
                        90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

                        WA State

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                        • #13
                          Lol, another update. Remember the two random pieces of luggage? Guy calls today, "Heeey, my friend said that my 2 pieces of luggage was there. I was busted by the cops and was in jail." No taxi mentioned or anything.

                          He's lucky, my maintenance guy was about to dumpster it.
                          90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

                          WA State

                          Comment


                          • #14
                            Ugghh... dont get me started on service animals. I have one right now that poops in the building every stinking time. BUT we have to allow it because she brought in a medical form signed by her doctor saying she needs the darn mutt at her side for medical reasons. Never leashed, not potty trained nasty little mutt.
                            You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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                            • #15
                              Service animal or no service animal, they need to clean up after their animal.
                              "Never let the inmates run the asylum!"

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