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Gate Codes for Dummies

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  • DairyGirl
    replied
    I used to let tenants choose their own codes, but some still had issues remembering. Oh well.

    Leave a comment:


  • Iamkathleenj
    replied
    We all have so many phone numbers, PIN numbers and other #'s to remember. I give them a computer generated code, write it down on the back of the business card which has instructions, tell them to take a picture of it, and when through with the rental agreement I walk them out to the keypad and have them try it. Yeah, they still can't remember it. I watch them on the DVR from the apartment.

    I have written the code down wrong in the past and I want to make sure they know that they are doing. Gate code.jpg If the code gets lost it is on them. Credit cards get lost too so secure your numbers. I won't give it out over the phone either so come in with ID or you don't get it.

    Leave a comment:


  • pacnwstorage
    replied
    It never ceases to amaze me how a tenant will make the decision to store items and pay for that privilege and know it is a secure facility and then do not make the decision to feel the importance of keeping and remembering the gate code to get to those items. You buy a car or a house and those involve a whole new set of things to do and remember. Same with storage.

    The items you are storing are YOUR ITEMS you idiot! You are gonna want to REMEMBER how to get in to get to them.

    Leave a comment:


  • dakselfstorage
    replied
    I just had a tenant call the other day, telling me he and wife were homeless and he could not find a job. WTF I see Help wanted signs EVERYWHERE.
    Anyway I was at home yesterday afternoon and had to log in for another Customer. I noticed that he keyed in at the entrance with his correct code. He and Wife? then tried the Climate control door. I saw a bunch of invalid codes. While getting a shower to go to dinner. His Wife??? called and gave the wrong unit # and said they could not get in.

    I checked this morning and his code was his birthday Month, day, & 2 digit year. He coded correct to get in, but forgot his code until he got to the next keypad. It turns out most invalid codes were close but he used 4 digit year. How does one forget the code they just used 45 seconds earlier. Luckily We have a contractor doing work here and he followed them out.
    On a side note he will be locked out tonight for non payment. Glad he is forgetful.

    Leave a comment:


  • pacnwstorage
    replied
    I always make the same statement when I tell them to shoot a pic of the card, "It's easy to lose a card but hardly anyone loses a cell phone". They always agree. It makes it way easier to share the code if they want a trusted person to have access to the unit if they are not there. If said person comes in to my office wanting the code because they need to get something for the tenant and they know where the unit is and have the lock key. I say, "Sorry but you are not my tenant and I NEVER give out a gate code to anyone but the tenant". I also warn the tenant that if this takes place and said person all of a sudden starts crying or sticks out a Boo-Boo lip or even gets testy with me, that I will still not give out the code. They are to make whoever aware of all this as a warning.

    Leave a comment:


  • AngelaESSTX
    replied
    Originally posted by pacnwstorage View Post
    Lost card problem. The tenant is warned and advised by me that as soon as they take a cell phone pic of it to put it away at home in a safe place. The adults should take care of this themselves. Plus, the first digit of the unit and gate code is the building number and the door numbers do not start with the building number. This way we do it has already paid off one time when a tenant had a card robbed from his study at home while he was on vacation. The would be robber drove thru 2 times and was seen the whole time on cameras and drove right by the unit two times with no clue. He was arrested off of his security camera pics and what he did at the home.
    Yes, if they lose the cards, that's on them..They are adults. We have never had a situation where any would-be robbers came in with the cards. Not to say it can't happen, but they would then need the key to the lock all the while being on camera. They are more than welcome to decline the cards and I advise them to take a pic with their phone so they'll always have it with them. Honestly, most lose their cards ::facepalm:: but it's also on their lease and they can come in to retrieve it as well. But yes, it is on the back of our business cards with all 4 locations AjmCorona is my assistant

    Leave a comment:


  • pacnwstorage
    replied
    Lost card problem. The tenant is warned and advised by me that as soon as they take a cell phone pic of it to put it away at home in a safe place. The adults should take care of this themselves. Plus, the first digit of the unit and gate code is the building number and the door numbers do not start with the building number. This way we do it has already paid off one time when a tenant had a card robbed from his study at home while he was on vacation. The would be robber drove thru 2 times and was seen the whole time on cameras and drove right by the unit two times with no clue. He was arrested off of his security camera pics and what he did at the home.

    Leave a comment:


  • letsgosonics
    replied
    Originally posted by AjmCorona View Post
    At our facility we have cards made up that we write their gate code on. Our gate order is *codenumber#. If somebody forgets it or loses that card they come into the office, show their I.D. and we give them a new card. The card also has their Unit number on it and our hours and info on the other side. It does get frustrating when the same people keep coming in because they forget their code or lose their card, but in a way it helps us keep a dialogue with our customers.
    Be careful with the info on those cards. What if a tenant loses it? Then someone has their code and unit number. We offer cards, but there is no information about unit number or facility info on the card itself.

    Leave a comment:


  • pacnwstorage
    replied
    To this day I can remember my 16 digit Mo. drivers license number from over 23 years ago. I have just always had a head for numbers. I do default to my cell all the time and also don't know or answer my land line Comcast phone. It amazes me how lots of people do not even know their ss#.

    Leave a comment:


  • wc1974
    replied
    Originally posted by KrisinNC View Post

    Hey, I'm honest. My phone is my 'brain'. The only phone number I remember is my sister who has had it for 30 years!
    Same here. I dont even know what my landline number is!( It was included in our COmcast package bundle but we never use it) Or my employers phone number, or my sister ( but in my defense she gets a new number every other year so I just stopped keeping track)

    Leave a comment:


  • KrisinNC
    replied
    Originally posted by pacnwstorage View Post
    Each new tenant HAS TO leave the office after finishing the lease/rental agreement and they have to put in their gate code at the entrance and exit because I tell them I want to be sure it is working so I don't worry when office closed. They also have to drive to new unit and put the lock on. I want muscle memory to help them. I also tell them to take a pic with cell phone of the card with numbers of unit and code on them.

    The code is the one digit building number first and then the last 4 digits of their ss# and then the (*). The gate will open without the (*) but they have to sit there longer and I never tell them that. 5 digits and a (*) should be easy, right! They even say that is simple. Yea, right.

    People don't remember number flows anymore. All phone numbers are in their cell. They have a brain fart if asked to remember numbers. That is why I tell them to shoot a pic with their phones.

    I cover some of the most basic things when I move someone in and I tell them the reason I do it is because, "I know a thing or two because I have seen a thing or two"!
    Hey, I'm honest. My phone is my 'brain'. The only phone number I remember is my sister who has had it for 30 years!

    Leave a comment:


  • DairyGirl
    replied
    I've even had people enter their code while reading if off of their rental paperwork, and still screw it up. I think I'm going to start "reinforcing" the gate code part and walk them to the keypad and have them enter it. It won't guarantee they'll get it right the next time, but not much more I can do.

    Leave a comment:


  • pacnwstorage
    replied
    Each new tenant HAS TO leave the office after finishing the lease/rental agreement and they have to put in their gate code at the entrance and exit because I tell them I want to be sure it is working so I don't worry when office closed. They also have to drive to new unit and put the lock on. I want muscle memory to help them. I also tell them to take a pic with cell phone of the card with numbers of unit and code on them.

    The code is the one digit building number first and then the last 4 digits of their ss# and then the (*). The gate will open without the (*) but they have to sit there longer and I never tell them that. 5 digits and a (*) should be easy, right! They even say that is simple. Yea, right.

    People don't remember number flows anymore. All phone numbers are in their cell. They have a brain fart if asked to remember numbers. That is why I tell them to shoot a pic with their phones.

    I cover some of the most basic things when I move someone in and I tell them the reason I do it is because, "I know a thing or two because I have seen a thing or two"!

    Leave a comment:


  • AjmCorona
    replied
    At our facility we have cards made up that we write their gate code on. Our gate order is *codenumber#. If somebody forgets it or loses that card they come into the office, show their I.D. and we give them a new card. The card also has their Unit number on it and our hours and info on the other side. It does get frustrating when the same people keep coming in because they forget their code or lose their card, but in a way it helps us keep a dialogue with our customers.

    Leave a comment:


  • DairyGirl
    replied
    In this case, practice definitely does NOT make perfect. LOL

    Leave a comment:

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  • MamaDuke
    Reply to Death of a tenant question
    by MamaDuke
    Different states have different laws. In CA, there is a legal form to be completed and notarized, or they must have the proper court documents. In the meantime, we overlock the space to ensure that no one gets access until we have the proper paperwork.

    We don't want the son to come next...
    Today, 12:18 PM
  • dakselfstorage
    Reply to Where Would You Live?
    by dakselfstorage
    Just spent two nights on the outer edge of Kerrville at a Super 8. It was actually one of the nicer 8's we've stayed in. We did the three twisted sisters near there.
    Love the entire area....
    Today, 12:17 PM
  • pacnwstorage
    Reply to Death of a tenant question
    by pacnwstorage
    IMO, after seeing the certified death certificate and legal paperwork that gives her control of the mother-in-law unit belongings, she can have her name put on the unit and linked to her units. If you wish you can of course reference the mother-in-laws name somewhere on the unit.
    Today, 10:12 AM
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