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The Debit Card Access Card

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  • The Debit Card Access Card

    At our facility tenants have the choice of keying in a numeric access code or swiping an access card to get through the gate. There are able to choose one or both options at move in and can change their preference at any time. There's no difference and it's all up to what the tenant feels is most convenient for them.

    A tenant came into the office today and told me their access card wasn't working. I pulled up their account and saw it was paid up.

    Me: I'm gonna try reassigning your access card. That usually solves any problems with the gate and the access control system.
    Customer: Yeah, it's weird. Because I've been using my card everywhere else and it's worked fine.

    Wait a moment. "Everywhere else"? I looked at the card the customer was brandishing as she spoke.

    Me: Umm, is that the card you were using on the card reader?
    Customer: Yeah.
    Me: Ohhhh I see... That is not one of our access cards... that is your debit card.

    Yup, that's right. The customer had been swiping her debit card, issued by her bank, in the access card reader.

    The customer didn't even have an access card assigned to their account, only an access code. The bank in question does actually refer to their debit card as an Access Card, and I have no idea if that contributed to the confusion. I guess she saw the words "Access Card" in the corner, completely ignored the bank and VISA logos on the card, and started swiping it through the card reader.

    debit card.jpg
    Last edited by Amy_ISS; 24th October 2019, 11:21 AM.

  • #2
    Was she blond?

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    • #3
      Originally posted by Grizz View Post
      Was she blond?
      HEY! lol
      Too many freaks, not enough circuses.

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      • #4
        Had to be blond! I am surprised that someone hasn't taken a pic of the card on their cell and then held the phone up to the reader and expected that to open the gate.
        "Never let the inmates run the asylum!"

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        • #5
          Originally posted by pacnwstorage View Post
          Had to be blond! I am surprised that someone hasn't taken a pic of the card on their cell and then held the phone up to the reader and expected that to open the gate.
          So totally going off topic here but this reminded me of when I used to travel for storage regularly and i'd screw with people at hotels. I always had a cell phone case that would let me keep cards in the back of it in a pop open slot. Well a lot of the hilton branded hotels were going to cards you swipe near the door to open and before any actually had the phone app allowing entry. I used to keep my room key in my phone case and just wave my phone near the door and get it to open. I don't even want to think how many headaches I caused for the staff by people seeing me do it and I would tell them that *oh yeah it's a new phone feature, go ask the front desk*. I even got my boss at the time to check about it at one point

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          • #6
            Insert face palm here.

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            • #7
              Ohhh boy. Blonde? The beautiful and talented MS. Alice is gunna come visitin'. She was going to call 911 to pre-book a room at the hospital for ya'll but she forgot the number.

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              • #8
                That's just amazing.

                I kinda want to bankroll a sign for you "Unfortunately, Gates Do Not Accept ATM Cards" for you to post.
                Kevin Kerr
                Storage Commander Cloud Software
                k[email protected]
                Direct - 951.867.4732

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                • #9
                  Originally posted by Kevin SC View Post
                  That's just amazing.

                  I kinda want to bankroll a sign for you "Unfortunately, Gates Do Not Accept ATM Cards" for you to post.
                  Hmmm, is it considered bribery?
                  Even duct-tape can't fix stupid. But it can muffle the noises.

                  WA State

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                  • #10
                    Originally posted by Kevin SC View Post
                    That's just amazing.

                    I kinda want to bankroll a sign for you "Unfortunately, Gates Do Not Accept ATM Cards" for you to post.
                    Ok so go patent this as I can already see someone seeing this comment that works for a gate company and try to find a way to make this a reality. Pull up to the gate, past due? No problem, swipe your card and make payment without even leaving your car! And of course if we offer that then we have those nifty remote locks so soon as you pay it reverses the overlock.

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                    • #11
                      Most of the mag stripe reader will read that as well as a card you've got just for access. They all use pretty much the same format. Was your access control system showing a "Bad Password" message when she swiped the card?

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                      • #12
                        Originally posted by Grizz View Post
                        Was she blond?
                        Hey hey now! LOL

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                        • #13
                          Originally posted by Orkocean View Post

                          Ok so go patent this as I can already see someone seeing this comment that works for a gate company and try to find a way to make this a reality. Pull up to the gate, past due? No problem, swipe your card and make payment without even leaving your car! And of course if we offer that then we have those nifty remote locks so soon as you pay it reverses the overlock.
                          QuikStor made it a reality in 1998. Their gate software can integrate with a payment gateway and allow a customer to swipe a credit card to pay if they are locked out for non-payment. Not too useful if the unit is overlocked, but I guess it could work in jurisdictions where you can disable gate access before the physical overlock goes on the unit.

                          As brilliant as it is, it wouldn't work in Canada where we've already transitioned to EMV (chip and pin) cards.

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                          • #14
                            Originally posted by Grizz View Post
                            Was she blond?
                            Yes!

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                            • #15
                              Originally posted by Robert View Post
                              Most of the mag stripe reader will read that as well as a card you've got just for access. They all use pretty much the same format. Was your access control system showing a "Bad Password" message when she swiped the card?
                              Yes, what our access card reader does is read the data on the magnetic stripe and transmits it as text to the access control software. Our access cards are encoded with a string of numbers which are set as the customer's access code. The access control software doesn't actually know if you keyed in a code or swiped a card.

                              Unfortunately, the software only allows numerical characters as an access code, or else we could let people pick any card with a magnetic stripe to be their access card.

                              I long for the day we get a modern system that uses proximity fobs, so we can stop pretending it's the 90s

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