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Just when you think you've heard every complaint...

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  • Just when you think you've heard every complaint...

    ...someone proves you wrong. Older man comes in to pay his bill - hand me is card. I swipe it, and ask him if the billing address is the same as his address on file.

    Customer: "Uh, no, now why are you asking me for that? Why are we doing this. I've never been asked that before anywhere!"
    Me: "We're required to enter it in order to process your card"
    Customer: "It's a debit card - it doesn't require a billing address."
    Me: "Well, what address does your bank have for your accou..."
    Customer: (cuts me off and curtly states the billing address). "That's just another inconvenience. I use this card all the time and never have to give a billing address."
    Me: "Well, the system runs every card as credit. Notice how you didn't enter a PIN.
    Customer (with a sarcastic tone): "Oh, I see, so it's an issue with your system; it's an issue with your company..." (and then went on some more with similar drivel)

    I don't even think this miserable person realized that they just wasted 10x as much time as it would have taken to give me the flipping billing address without arguing like a toddler. Thank God it's almost closing time. I can't take much more today.

  • #2
    I am sooooo lucky. None of my tenants give me grief like this. I think it is the "Dead Man's Stare" I give them.
    "Never let the inmates run the asylum!"

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    • #3
      I once had a woman come in to buy boxes and when I asked for the same thing, she pitched a fit and left.
      Even duct-tape can't fix stupid. But it can muffle the noises.

      WA State

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      • #4
        Originally posted by KrisinNC View Post
        I once had a woman come in to buy boxes and when I asked for the same thing, she pitched a fit and left.
        See, even grown ups that are supposed to be adults, now act like a little kid and throw a tantrum. Snowflake cry babies, the lot of 'em!
        "Never let the inmates run the asylum!"

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        • #5
          Originally posted by KrisinNC View Post
          I once had a woman come in to buy boxes and when I asked for the same thing, she pitched a fit and left.
          Wow. What bad thing do they imagine is going to happen? I don't get it. Another "special" case I had some years ago was a walk-in merchandise purchase who walked out because we didn't accept personal checks from non-tenants - said we were implying he was "dishonest" by having that policy (as if we're supposed to know him from Adam). Some people are constantly looking for reasons to be a victim, even if it means they make a fool of themselves with their display or irrationality.

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          • #6
            This is for THEIR security, too! It helps the bank and us to confirm that they are who they say they are!!!
            MamaDuke

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            • #7
              Originally posted by RMRSS View Post

              Wow. What bad thing do they imagine is going to happen? I don't get it. Another "special" case I had some years ago was a walk-in merchandise purchase who walked out because we didn't accept personal checks from non-tenants - said we were implying he was "dishonest" by having that policy (as if we're supposed to know him from Adam). Some people are constantly looking for reasons to be a victim, even if it means they make a fool of themselves with their display or irrationality.
              Yeah, we got burned by a scammer with a check-a nicely dressed African American woman, kiddo in the car, a late model white BMW with custom wheels, came in and 'bought' $100 worth of boxes. Her check bounced. Turns out she'd hit two other facilities as well. No more checks from non tenants.
              Even duct-tape can't fix stupid. But it can muffle the noises.

              WA State

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