So apparently it's "unprofessional" to lock someone out at the gate. LOL I just called a tenant who wrote a note on their invoice that was in the envelope with their mailed-in payment. I wanted to let them know I'd received their LATE payment and read the note. The wife went off on this tirade about how they've only been late with their payment once, were not paying the late fee this time, and how unprofessional it is to not allow someone in when their payment is late, "especially since we've been there for all these years". She complained about how she doesn't want the invoice by email anymore because "I'm 83 and Bob's 86 and we're just not doing that anymore". Ok, whatever. Then she started ranting about how unhappy her husband is that he wasn't able to get in yesterday. Because yesterday, apparently, is the only day they had time to bring in their christmas stuff and swap it out for their mardi gras stuff before their niece and her husband get here.
These people are in their late 80s, what else could they possibly be doing that they don't have time to come to their unit?? Oh, then after her ranting about everything, she hung up on me. Can't wait til he comes "storming" in to yell at me, too.

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