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  • In need of a PTI Controller

    This is a long shot, but we have been developing a property is southwestern ontario (Canada) and PTI controller falcon xt was to go in last week... without success (defective) however because of a shutdown at PTI (Or at least that is how it was explained to me) we cant get a replacement for 2-3 weeks, site is almost finished and the Genaral Contractor has been living on site just till our security went in.... now he is 2-3 weeks out from going home and should have been home last week... it's kinda crazy to ask but If anyone has a PTI controller that doesn't need to go in for a bit (or a spare..lol) we could use some help!
    thanks Lee-Anne

  • #2
    I can see if we have any left over from testing. We used to have some lying around. I'll have to get back to you though.
    Kevin Kerr
    Storage Commander Cloud Software
    k[email protected]storagecommander.com
    Direct - 951.867.4732

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    • #3
      I would love if you could just check! Thanks so much!

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      • #4
        Originally posted by leelastore View Post
        I would love if you could just check! Thanks so much!
        You're welcome. I can't promise anything because I haven't had any need to look for them in a while, but I'll be going by the office in the morning to check. I'll get back to you after that.
        Kevin Kerr
        Storage Commander Cloud Software
        k[email protected]
        Direct - 951.867.4732

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        • #5
          Its probably 2-3 weeks if you're doing a RMA. I had a similar issue and just ended up ordering a second one from them while they looked at the first one. It was inconvenient and I recall being extremely annoyed BUT they did overnight the new unit and it worked perfect.

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          • #6
            Hi Leela, sorry I just got back from the office and couldn't find any over there. We might have put them into storage after we moved offices last year. I really wish you the best of luck on this though!
            Kevin Kerr
            Storage Commander Cloud Software
            k[email protected]
            Direct - 951.867.4732

            Comment


            • #7
              Originally posted by leelastore View Post
              This is a long shot, but we have been developing a property is southwestern ontario (Canada) and PTI controller falcon xt was to go in last week... without success (defective) however because of a shutdown at PTI (Or at least that is how it was explained to me) we cant get a replacement for 2-3 weeks, site is almost finished and the Genaral Contractor has been living on site just till our security went in.... now he is 2-3 weeks out from going home and should have been home last week... it's kinda crazy to ask but If anyone has a PTI controller that doesn't need to go in for a bit (or a spare..lol) we could use some help!
              thanks Lee-Anne

              Hi,

              Can you direct message me your property info and I'll see what I can do about this.

              Robert Toy
              PTI Security Systems (A division of HID Global)

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              • #8
                YAY! It's on it's way!! Thanks so much to everyone who reached out!

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                • #9
                  Originally posted by leelastore View Post
                  YAY! It's on it's way!! Thanks so much to everyone who reached out!
                  That's great to hear! Thanks for the update and congratulations!
                  Kevin Kerr
                  Storage Commander Cloud Software
                  k[email protected]
                  Direct - 951.867.4732

                  Comment

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