We have an older system (Digitech). Just recently upgraded the computer only to find out that my software disk was missing. Shelled out some money to get the software again and for some reason this it took over 3 days just to get a download link. Disk in the mail should be arriving any day now?.?.
Now that I have downloaded from the link and was following the instructions only to find that the 3 files i am told would be there are not.
Put in a service claim about this.
Next day get a call and missed said call by less than a minute. was told that they wanted me to respond to an email that was sent when I would be available and that they were very busy and did not know when they would be able to help me again.
So here we are 6 hrs into the next day and no call back or email. and the old pc is slowly dying and not updating the gate after payments are being made.. Good times
Does PTI have so many issues that hey are unable to help anyone?
So either the link I got was wrong or they need to update their instructions? maybe?
Vent over
Anyone else have experience with them or the digigate software DL that might help?
Now that I have downloaded from the link and was following the instructions only to find that the 3 files i am told would be there are not.
Put in a service claim about this.
Next day get a call and missed said call by less than a minute. was told that they wanted me to respond to an email that was sent when I would be available and that they were very busy and did not know when they would be able to help me again.
So here we are 6 hrs into the next day and no call back or email. and the old pc is slowly dying and not updating the gate after payments are being made.. Good times
Does PTI have so many issues that hey are unable to help anyone?
So either the link I got was wrong or they need to update their instructions? maybe?
Vent over
Anyone else have experience with them or the digigate software DL that might help?
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