Storedge software setting me up for major legal issues - BEWARE!

[T_Champeau]

Not sure how I missed this, but probably because we don't do it often. I changed the security deposit during a move in process to be lower and it was not reflected in the lease. Instead it showed our standard sec. deposit rate. The lawyer who was renting the unit I generated the lease for was not impressed. Ended up printing and doing the lease by hand. Called in immediately after and a ticket was put in. Silence for a week. Call again today and apparently it's not a one off issue (so thanks for not calling back). Come to find out that despite giving the options to alter deposits and fees during the move in process, Storedge knows that this will not apply to the generated lease. A warning or heads up would have been nice.

Their solution was to change the language of the lease instead of fixing what is an actual liability issue. Anyone else have an actual work around for this that makes more sense? I know receipts will show the correct amount taken, but not a comfortable situation and I still see major potential legal issues.

[AngelaESSTX]

Could you edit your lease with the keywords so they will auto-populate or is that the issue?

[T_Champeau]

Nope. That's the issue. We use the keywords now, which the set up specialist from StorEdge put in. The support people flat out told me that the lease will only reflect the corporate rate. So while we can change the sec. deposit and the admin fee during the move in process, have that correctly reflect in the amount as the checkout total, it will not reflect correctly on the lease. The only thing that can change correctly is the rental rate.

Would think they would mention that little gem.

[AngelaESSTX]

Nope. That's the issue. We use the keywords now, which the set up specialist from StorEdge put in. The support people flat out told me that the lease will only reflect the corporate rate. So while we can change the sec. deposit and the admin fee during the move in process, have that correctly reflect in the amount as the checkout total, it will not reflect correctly on the lease. The only thing that can change correctly is the rental rate.

Would think they would mention that little gem.

You'd think! Seriously dropped the ball on that one. Ya know, since it's a legal binding document! It's still a workaround, but I'd just write it in the special provisions section of your lease.

[KrisinCali]

*Never rent a house to a lawyer* That's what they told us when we rented our house out...lol. I would touch base with your own lawyer to see if it's an issue for real.
Maybe cross out, initial and write in correct amount manually. Very low tech but I'd think acceptable.

[storable-support]

T_Champeau, I apologize for the issues that you've had. We have this listed as a bug now and are working on a resolution. In the meantime, please call our support team for any additional help you may need at 913-954-4745. -Lyndsey H.

[T_Champeau]

T_Champeau, I apologize for the issues that you've had. We have this listed as a bug now and are working on a resolution. In the meantime, please call our support team for any additional help you may need at 913-954-4745. -Lyndsey H.

Thanks Lyndsey. Your support team was very friendly during my many conversations so kudos to them, was just amazed that it was a known issue that was not even planned to be fixed!