Announcement

Collapse
No announcement yet.

Truck rental venting!!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Truck rental venting!!

    Anyone share my frustrations some days??

    Like today...

    When I drove up to work a customer was already there and my coworker was already dealing with him. His story, NOT his fault tho.

    He called the 1 800 number and made a reservation, he was assured the 16 foot truck had a bench seat to sit 3, they do not with our company.
    He was on the phone with the 1 800 number when I got to work.
    They tell me at resevations to give the guy my last 26 foot truck for the same price.
    My major issue was he was getting a 16 foot truck that has a base price of $825 for an EIGHTY SEVEN percent discount of $111.
    From South Florida to Ohio, employees dont get that great of a deal
    Now I do understand the pricing is based partially on what area needs trucks and I do not mind giving someone a deal to close the sale but this was out right stupid!!

    I know MSG had a similar story...anyone else???
    No Good Deed Goes Unpunished

  • #2
    I look at it this way, if I promised something and I didn't deliver, that's on me. With that said, for the best interest of my company I need to do damage control and resolve the issue at hand..
    I was once a business owner and had to make decisions that didn't make sense to some of the employees, but in business it's all about survival.. Just my 2 cents anyways..
    Countryside Self Storage

    Comment


    • #3
      Yes, but this customer did NOT book with the agent, he booked thru Central Reservations (I am assuming) and they promise ANYTHING to get the rental!! The discounts they are giving right now are RIDICULOUS!! They are literally giving trucks away. I had a 16 footer go to California, an EIGHT day rental and they only charged her $200!! Penske only pays 12.5% commission, so you do the math!!!

      But hey Elpha, I had a customer drop off this morning and they left a DRYER on the truck!! They thought we could just find someone who might want it!! OMG!!!!!!!!!!!!
      Stephanie Tharpe
      President
      A+ Management Group, LP
      Nashville, TN
      www.aplusmanagementgroup.com
      615.288.2162

      TNSSA Board of Directors
      www.tnssa.net

      Comment

      Latest Topics

      Collapse

      • Meauxhala
        Reply to Google Posts
        by Meauxhala
        Thanks T_Champeau I appreciate the feedback. ....
        Today, 03:08 PM
      • NCstorageguru
        Reply to Insurance Sales
        by NCstorageguru
        We had a very successful retired contract lawyer storing her goods with us after she sold her house to the travel around the world. She was very concerned about insurance and covering her goods. She looked into the policy that was offered through our software. I will NOT name any names but let's just...
        Today, 02:56 PM
      • MusicCity Gal
        Reply to Website Revamp
        by MusicCity Gal
        Great article and we LOVE our website. We just had both of our websites completely rebuilt by Storage Pug. Cannot recommend them highly enough. You will see my testimony on their brand new website....
        Today, 02:47 PM
      Working...
      X