NCstorageguru
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Last Activity: 20 November 2020, 10:54 AM
Joined: 15 May 2014
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Thank you ! I will look into this!... -
Still have NOT heard from PTI.
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Glad you heard from someone! Now waiting for my turn.
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" Something that may help is using an garage door opener and have it automated."
We have a lot of these doors and the electrical automated operation kept breaking so I had them turn it into manual open and close and have not had a problem since. When they were automated, I got...Leave a comment:
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Got a new computer and had to download the PTI software.
We have two zones at our facility:
Non-Climate Controlled - 24 hour access
Climate Controlled - 6AM- 9PM
The 24 hour access zone is on and working but NOT the CC Zone.
I'm having to place everyone on...Last edited by NCstorageguru; 17 November 2020, 04:22 PM.Leave a comment:
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Absolutely! I've already looked into other gate software that is compatible with our software.. cause everyone knows around here that 'if mama ain't happy, no one is happy.'
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Contacting you for some help.
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Someone did send me an email to see if they could push my ticket through which is commendable, but until an agent actually calls I will continue to feel dismayed !Leave a comment:
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Thank you for much for bringing this to the table. Guess I won't be looking into their premium service and putting my energy into replacing them....Leave a comment:
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Good call but mine charges hourly for ANY work they do and it gets costly....Leave a comment:
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Thanks for sharing. This is not good. Gate function is a HUGE part of our day-to-day duties in the storage industry. Perhaps some of the folks from PTI will hear us....Leave a comment:
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Thanks Robert !!
00080684 -
Hi. Can you tell me the ticket # for your issue? I can escalate it to the support manager. -
AngelaESSTX I am happy to hear you had luck getting a call back ! That's promising and my fingers are crossed. I have not been able to zone my tenants. I figured a way around it that not the best but I REALLY need for PTI to respond to my tickets! Thanks for your post!...Leave a comment:
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Magnolia We had such terrible luck with the cylinder locks so we stopped using them. Tenants had a hard time understanding how to use them even after I went through a whole educational bit when we gave them out. I had at least 4 tenants break their keys off inside them. We EASILY drilled through about...Leave a comment:
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Good suggestions everyone. My software asks if I take partial payments period. You may want to look into that....Leave a comment:
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PTI Security Systems - Terrible service
Hello!
I have to say thank you to all the members of this fine community. This message board empowers us to make the storage industry better!
With that being said:
Has anyone else had a hard time getting through to the PTI digi gate folks? The customer service has been AWFUL since...
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