DairyGirl
Senior Member
Last Activity: Yesterday, 04:08 PM
Joined: 10 August 2014
Location:
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To clarify: this tenant was only accessing her unit before her gate code was locked at 5 days past due. The phone call she made to us asking to get in for "a few things" was made while only her code was locked out...the unit was overlocked at 10 days past due. Her card is still declining and... -
Yes, she's been overlocked since her 10th day past due....Leave a comment:
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I think the only way a bank can charge "overdraft" fees on a debit card is if the customer has "opted-in" to the bank's overdraft coverage. Maybe she didn't have enough from that coverage for her rent and the bank charged her?? Either way, it's a pretty crappy thing for a bank to...Leave a comment:
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I think, going forward, if a tenant is on autopay, I'm going to leave it on and try payment every day. That way, I have proof I attempted payment so if/when I send a lien notice the tenant can't say there was money for the payment-I just didn't run it. It will either continue as NSF, or eventually be...Leave a comment:
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She's 17 days past due today...I could send her a Cut Lock Notice. OR, wait until she's 30 days past due and send a lien notice. Either way, her lock would be cut around the same whichever one I choose.
I could also leave her autopay on and keep trying it until she's 30 days late. But,...Leave a comment:
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I like the idea of it, for those units that don't sell but have a few decent things in them, but I'd never do it. Like the others, I only want tenants on the property. I have had tenants ask if they could do it out of their unit and I won't allow that either....Leave a comment:
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Her rent is due on the 4th of the month and she was in/out before that. Then she showed up on the 9th - first day of gate lock-out. She was overlocked on the 14th (10 days past due) but hasn't been back since the 9th. She was sent a past due notice on the 14th but there has been no response. That's...Leave a comment:
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Maybe a more sternly-worded decline notice would make a difference. I don't know. I did try to run the tenant's card again and it was declined, again, for NSF. It's possible those few items the tenant wanted to remove are things she doesn't really need/want so her card declining is no big deal to her....Leave a comment:
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Autopay NSF
If you have a tenant on autopay and the card declines for NSF, how often do you try to run the card to see if it processes? I know some of you wait until the next Friday, as that's typically pay day, to try again. I have a tenant whose card has been declining since her payment was due on 9/3 for NSF.... -
I have post-its everywhere LOL. I did make sure this wouldn't affect the tenant in any way until resolved and all is/was good....Leave a comment:
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Not sure what happened. I think it was me, even though I'm pretty sure I selected all units. It's possible I just had the first unit highlighted and since "all units" is right above that, I may be thinking about it wrong. It's fixed and that's all that matters. I'll just pay closer attent...Leave a comment:
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Quick phone and all fixed. Thanks!
(I'll try to pay better attention next time haha)...Leave a comment:
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That's to transfer a payment from one unit to another. I need to take a portion of the TOTAL payment and apply to the correct unit. Can't do that through a transfer as it will move the entire payment to the other unit. Thank you though.
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The other unit is $210. All I need to do, I think, is run an offline payment on that unit. That will show the correct paid-thru date but won't mess with his card. For the one that got extra money, I'm not sure. I'm thinking maybe add a month's rent to start on 10/15, which is the correct start date....Leave a comment:
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I'm on sitelink. Yes, there is a number I can call but I figured asking here would be faster. LOLLeave a comment:
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As far as I am aware, I can only move a total payment from one unit to another; I can't split out a payment to another unit.Leave a comment:
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Payment mistake
I don't know how to fix this. I have a tenant with 2 units. He called on Tuesday to make his payment but it ended up being applied to one unit instead of both. Since he paid with a debit card, I didn't want to delete the payment and re-do it for fear of messing him up. Normally, with a check or cash,... -
Oh man...Leave a comment:
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Ok, what am I doing wrong? Or has something changed. I've used the above directions before and was able to pull up notes on an older account but today it doesn't do anything. The notes don't load for an account I'm wanting to look at....Leave a comment:
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RandyL Before Storable we used Sage Payments and I did have a login for that. I don't have anything, that I'm aware of, for Storable. If it's through the corporate control center, I won't have access to that.
It's fine. I had 8 or so other card payments that day and haven't heard from anyone...Leave a comment:
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