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letsgosonics
Senior Member
Last Activity: 15 October 2020, 03:41 PM
Joined: 15 November 2014
Location: Post Falls, ID
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  • Thanks. We have used it before, but it is not perfect and I am looking to be able to do things from my phone if needed. We have used our tablet connected to our mobile hotspot connected to teamviewer connected to our work computer. It gets a little complicated, too many moving pieces....
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  • Thanks. I contacted them, they weren't real helpful. The salesperson didn't know the answer to most of my questions and they want $150/mo just for their software. Is that what you pay? Even U-Haul doesn't gouge that much ...
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  • letsgosonics
    started a topic Remote Keypad Software

    Remote Keypad Software

    To go along with another post, we are going remote. Does anyone recommend a good gate keypad software that can be managed remotely or by an app? We have PTI Falcon 2000 right now, but I want to be able to manage remotely. I know I may have to replace our keypads, but am open to options.
    ...
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  • letsgosonics
    replied to Anyone Going Full Remote?
    We have been doing the same. Even if they come in, we usually do everything online and make them e-sign anyways. Then we send a confirmation email with everything they need, and then they have that if they ever forget their code or where their unit is....
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  • letsgosonics
    replied to Mask Fatigue
    This is the very reason we have decided to shut down our office until further notice. We originally were going to go remote Nov-Mar, but we have changed it to this week until further notice. Last week was a hassle. Idaho lifted all restrictions, but local cities/counties etc may still have them like...
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  • letsgosonics
    replied to Anyone Going Full Remote?
    When I posted this thread, I honestly expected totally the opposite results, with most saying "don't go remote", so I am very encouraged to hear the feedback.

    Thank you everyone, we have since decided to go full remote right away, instead of waiting until November. We have had...
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  • Everyone due on the 1st, no exceptions, stated in first section of our lease. If they want to pay early they can do so. We average about 15% late each month. High I know, but the extra income is ok with me as the owner. We do auction a unit or 2 every 2-3 months so most people usually do pay.
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  • letsgosonics
    replied to Mystery Shops
    I am also open to sharing info. I've got nothing to hide, so you want to "shop" me, just come in and introduce yourself and we will have a pleasant conversation. I've had 3 different owners do exactly that and we still talk to 2 of them to this day.
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  • letsgosonics
    replied to Mystery Shops
    I know I have by competitors. They need to work on their game a little better and not drive the same vehicle that is parked outside their office every single day Since all of my prices are online anyways, I messed with them a little.
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  • letsgosonics
    replied to Anyone Going Full Remote?
    Interesting, I hadn't really considered doing things this way. How many people come up to the office and knock? Our office is tiny, with a big window right next to the parking lot. I have been here on my days off with the lights in the office off and people will come knock on my window lol. If you...
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  • letsgosonics
    replied to Anyone Going Full Remote?
    I like the video idea. We have already started making pdf instructions to send via email when they rent the unit online with our logo and pictures etc.

    For the dropbox idea, I agree saying cash is ok is opening up a can or worms. We do have our dropbox inside our gate at the very least....
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  • letsgosonics
    replied to Anyone Going Full Remote?
    I think we have embraced it as well as our customers. One thing I have noticed is that since going remote for those 6 weeks, many people that used to come into the office now just pay online or call in a payment. We still have about 10% that are paying in office, but our drop box will take care of...
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  • letsgosonics
    started a topic Anyone Going Full Remote?

    Anyone Going Full Remote?

    With covid, it has been intertesting. We were remote for about 6 weeks back this spring, then returned to normal office operations. We have about 400 units, and with covid numbers going higher every day in my area, we have decided to go back to full remote operations until spring.

    Has...
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  • We too have had a great year. Less move-ins than expected (before covid), but way less move outs. We managed to fill up this spring and have been full since. Our delinquencies have been less than expected with covid going on. One month we were under 10% which is below normal for us....
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  • letsgosonics
    replied to Vacating within Grace Period
    We are due on the 1st, late fee/lockout on the 6th, no deposits. Every month someone takes advantage of this. It was this way when we took over 8 years ago and we kept it the same. Just had 1 today do this, no contact, no notice, and he was a former storage manager.

    If I were to start...
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  • letsgosonics
    replied to PTI Problems
    Are they reasonably priced? A new one is about $800 so a used one would need to be around $250 otherwise might as well buy new.
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  • I just had another one yesterday. Current tenant with 4 kids were out at their unit. I was cleaning a unit nearby and they asked me to use the restroom (all of them, no masks mind you). I told them I was sorry but the restroom has been closed since covid and they were pissed.

    We are...
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  • This is our 8th year and we now have about 400 units. Just me and my wife. We do have lawn maintenance weekly (for the past 2 years, used to do it ourselves), and snow plowing crew. A family member will step in when needed for vacation time, but no employees. We have talked about it, but honestly...
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  • letsgosonics
    replied to PTI Problems
    Robert, our contractor just contacted me and said next week. Thanks for looking into this. I would recommend PTI be a little better prepared next time and have better communication. Just some feedback.

    Thanks again
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  • letsgosonics
    replied to Product Clearance
    I've never worried about it. We don't sell a lot of product, especially now with covid. My personal belief is that people buy the product as a convenience, not because they are looking for a good deal. Plus the margins are so little anyways for small storage facilities.
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