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letsgosonics
Senior Member
Last Activity: 3rd July 2018, 03:56 PM
Joined: 15th November 2014
Location: Post Falls, ID
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  • letsgosonics
    replied to Losing Your Cool
    Yep, today in fact. Lady calling asking for information on her sons unit. I of course never give out any information. She screamed at me pretty good on the phone, so I hung up. She then showed up 15mins later and threatened to call the cops. I said, "great, let me do it for you." She...
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  • I disagree with the thinking on this. Just because people pay with cash doesn't make them homeless or trouble. We have just as much trouble with checks or credit cards as cash so making the leap that cash=problems is one I don't think is 100% accurate. Plus cash = no fees to process so I gladly accept...
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  • We also have the 5 day "grace period". It happens maybe once every 3 months or so where someone moves out with no notice and no payment. It sucks because you have some people that do pay the full month and move out on the 3rd or whatever. We don't prorate on move-out and have no deposit,...
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  • letsgosonics
    replied to Lunch Breaks
    Cold food that is lol. It never fails, can be dead all day, then 1 minute after I start eating someone walks in and rents a unit....
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  • "Are you sure?" is not the best way to question a customer. Try rephrasing it like "oh, let me double check our payment records to see if you paid"....etc
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  • letsgosonics
    replied to Lunch Breaks
    Owner operated, it's only me or my wife in the office any given day. We usually close for lunch for 30mins. It allows us to get lunch, make the bank deposit or anything else since everything is so close by.

    As for eating, we eat at the front counter keeping the office open. Our office is...
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