RMRSS
Senior Member
Last Activity: Yesterday, 10:00 PM
Joined: 6 June 2017
Location:
-
storable-support Just following up on this since I didn't hear back. Is the issue described in my OP being addressed? You didn't list it among the things you guys are currently looking into. This is a major issue.... -
Actually, I just re-read the CA law, and it says you cannot deny access until 28 days. Now, I'm not a lawyer, so maybe there's some technical point I'm not aware of, but from a simple reading of that law, I don't see where it would allow you to deny access in any way or to any extent on day 10. Just...Leave a comment:
-
I just looked up your laws too and thankfully you can send that letter after only 14 days, so that's not too bad
https://leginfo.legislature.ca.gov/f...r=10.&article=
However, I don't understand...Leave a comment:
-
I just looked it up, and the only part that mentions denial of access is a requirement to state that in the lien notice (if access is indeed being denied according ot the lease). It says nothing about denial of access when rent is < 30 days past due.
https://storageauctions.net/lie...Leave a comment:
-
Makes sense now....Leave a comment:
-
I'm not following you at all. Locking a tenant out at the gate IS denying them access. They attempt to enter using their code and you're saying "No, we're not letting you in". If that's not denying access, I don't know what is....Leave a comment:
-
Maybe I'm just stupid, but I don't get it. I feel like I'm supposed to know a backstory to this, lol!...Leave a comment:
-
One that has baffled me through the years are tenants who can't see our exit keypad. It's literally right across from the gate (about 30 feet away) at the corner of the building on a bright white pole with three bright yellow bollards surrounding it. A few weeks ago a lady called me after hours to...Leave a comment:
-
Just curious. Do your state's self-storage laws not specify when you can deny a tenant access (thus making it at your discretion) or do they actually state that tenants can be denied access after being only one day past due?...Leave a comment:
-
Overall, it's great software. But like any software, it has issues....Leave a comment:
-
You're lucky your state laws allow that. Ours don't (they state the rent must be 7 days past due before we can deny access)....Leave a comment:
-
I'd be tempted to say, "No, I meant I'm sorry you're so clueless"
My favorite story was a guy who rented a unit for his daughter and then got angry when we wouldn't prorate his month out. I reminded him that this was both a main bullet point of our policy sheet as well as...Leave a comment:
-
The reason I don't do this is because the ones who don't pay will realize I was lying when a collection agency never contacts them. In my opinion, that would just make me look silly. Maybe you don't care what they think, but I just don't feel comfortable with telling fibs in order to get people to do...Last edited by RMRSS; 5 October 2022, 11:20 AM.Leave a comment:
-
I wish the law was written in such a way that abandoning property at a storage unit (i.e. they remove the lock and refuse to empty the unit) would constitute illegal dumping. I'd LOVE to have them cited for that and that would give us more leverage....Leave a comment:
-
Yikes! What audacity! Some people really suck--no other way to say it....Leave a comment:
-
Think again, lady!
Tenant's email to us early this morning:
"I was just emailing you to let you know that I will no longer be needing my storage unit. Thank you for your time."
Tenant's unit:
Thankfully this is a pretty rare occurrence for us (which is why... -
What about the issue of autopay batches completely failing (but not always)?...Leave a comment:
-
Well, I'm glad I'm not alone, and it appears some of you have it even worse (not being able to process any at all). I hope they get these issues ironed out ASAP, as obviously payments are sort of vital to keep a business running!Leave a comment:
-
Anyone else having major problems with SiteLink Autopay?
This has been happening ever since we had to switch to Storable Payments (since it's mandatory now), but this is getting ridiculous today. We have over 400 autopay cards to run. I always run in batches of 100 or less because from past experience SiteLink can't handle more than that without problems...Last edited by RMRSS; 1 October 2022, 07:55 PM. -
I read all the responses. There's a reason why no one else in probably a decade of us using StorageTreasures (from back when it used to be called StorageBattles) and in nearly 2 decades of storage has paid us in hundreds of ones: it's just plain inconsiderate. If you only have small bills, then change...Leave a comment:
No activity results to display
Leave a comment: