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RMRSS
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Last Activity: Today, 08:40 PM
Joined: 6th June 2017
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  • Yes, you always remind us of that, and I'm not suggesting you "cater" to anyone. That's not the issue here. I'm simply concerned with following the law. If your state's self-storage laws allow you to lock the tenant out simply because you suspect they may be dishonest, then 1. I'm very...
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  • While I understand the feeling towards these thieves (because that's what they are - trying to get free rent without authorization is no different than stealing from a store in my opinion), surely you'd be violating your contract by locking them out before the contract says they will be locked out,...
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    Last edited by RMRSS; Today, 03:59 PM.

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  • RMRSS
    replied to "Stop bugging me, man!"
    Wish we had that problem! A previous store I managed was like that, but where I am now is a totally different demographic. It's like pulling teeth to get some of these people to commit to anything....
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  • RMRSS
    replied to "Stop bugging me, man!"
    #1 - I'd like to keep my job, so I follow company protocol

    #2 - If this guy had simply told me not to call him back, I wouldn't have called him back the 2nd time. Instead he decides to leave me a nasty voicemail. My issue is not what he wanted, but how he went about "asking" for...
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    Last edited by RMRSS; Yesterday, 04:51 PM.

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  • RMRSS
    replied to Locks that should never be used
    Laws are strange and so are people. But I'd be happy with simply not selling anything but disc locks. It's amazing to me how many people pay hundreds of dollars to store their stuff, but then put practically a luggage lock on their unit as if they couldn't care less about the contents....
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  • RMRSS
    replied to "Stop bugging me, man!"
    Yes, but I can see both sides of it. Most people aren't jerks like this guy and will politely ask you to stop calling if they don't want to be called. Most people say they appreciate the call. Also, we don't have to follow up every day once the tenant sets an appointment to see or rent a unit - then...
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  • RMRSS
    replied to Locks that should never be used
    We don't have many, but except for one instance, the thieves always go for padlocks and leave the disc locks alone. The one time they tried on a unit with a disc lock, they had to try to pry the latch off instead. I wish our company would require tenants to use disc locks, but they don't. Not sure...
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  • RMRSS
    replied to Locks that should never be used
    Don't celebrate too early!


    Only one of those disc locks provided great security, but I don't see many tenants paying $35+ for a lock:
    https://www.amazon.com/ABUS-20-70-St...3312516&sr=8-1...
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    Last edited by RMRSS; 9th November 2019, 11:16 AM.

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  • RMRSS
    started a topic "Stop bugging me, man!"

    "Stop bugging me, man!"

    Yesterday it was collection calls, today it's a follow up call to a lead. This guy called ME about a storage unit 3 days ago. I could hear a woman in the background telling him what to ask (really strange - why didn't she just talk to me?). I try my best to get him to reserve a unit, seeing as there's...
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  • RMRSS
    replied to "Stop blowing up my phone!"
    Reminds me of a tenant I had once that claimed he didn't owe rent for that month because we had failed to email him an invoice. Nice try...(actually not really)....
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  • RMRSS
    replied to "Stop blowing up my phone!"
    Isn't it nice to be normal like we are? Here's the problem, let's employ a solution. Apparently some tenants don't want a solution. I don't get it.

    A couple months ago I got hit with a late fee on my credit card, which I always pay off in full before a payment is due . . . except for...
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  • RMRSS
    started a topic "Stop blowing up my phone!"

    "Stop blowing up my phone!"

    Ah, the joy of collection calls. Actual SMS reply I just received:
    “I am at a temp job. My phone blowing up isn't going to get me a second day. I have no money,I busy Gabe yippy everything I had last week. I'll pay as soon as I can buy food!!!"

    Apparently 1 voicemail...
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  • Well, it was nice while it lasted. It's reverted back to buggy behavior again! About to email SIteLink again.
    ...
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  • RMRSS
    replied to Sorry I can't do that
    It amazes me too. And then they're always complaining if you're unavailable to take their payment (at lunch, errand, on the phone if they're trying to call it in, etc.). And all the time, there's the website (or AutoPay option). You can lead a horse to water . . .

    One lady today told...
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  • RMRSS
    replied to Sorry I can't do that
    Well if that's the case, then why would they even have a dispute process? My response to the dispute was to show the repeated use of that card in the past, and apparently they thought that sufficient to prove he had authorized the payment. Or maybe the person reviewing my submitted documentation was...
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  • RMRSS
    replied to Bizarre phone call from tenant
    Yep, it's laziness combined with the assumption that people will be afraid to not "comply" with a police request (or just don't know any better). Police are not above the law....
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  • RMRSS
    replied to Sorry I can't do that
    But unless there's surveillance video of them actually doing it, they could always claim someone stole their computer, login info, etc. In any case, I can't even remember the last time someone tried a chargeback with us. It's a very rare thing, and the one case I specifically remember from many years...
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  • RMRSS
    replied to Bizarre phone call from tenant
    Yeah, but you're still going to have people related or friends of the tenant who think they're entitled, even if you don't have an access list. As you well know, policies don't stop whiners and people who think they're the exception. That was my point. And just like you, their screams and shrieks...
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  • RMRSS
    replied to Sorry I can't do that
    Just seems strange, because there's really no difference between setting it up online or doing so over the phone - in either case, the cardholder is not present and both phone lines and computers can be compromised (key loggers, etc.) to steal data. But if that's indeed the law where you live, it wouldn't...
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  • RMRSS
    replied to Bizarre phone call from tenant
    It's not a problem - just very odd. We've used authorized lists for many years and there's rarely any drama except from people who aren't on it who think they should be ("but that's my son!") - but you'd obviously have that same issue either way....
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