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RMRSS
Senior Member
Last Activity: Today, 12:11 AM
Joined: 6 June 2017
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  • RMRSS
    replied to Latches
    Hmm, we've had people attempt to remove the latches to get around disc locks, but they've never been successful. One facility I worked at had thick metal bar (with holes cut out for the latch bolts to go through) on the inside of the door that went between the door and the nuts to give the latch extra...
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  • I like that idea! The facilities I've worked at have either been BUILDING LETTER + UNIT NUMBER where the numbers start at "1" on every building, or they've been just numbers, the first digit of the number corresponding to either a building or floor.

    For those using letters,...
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  • RMRSS
    replied to Did he stick the landing?
    You know he's demonic, because he bleeds black, LOL!

    Seriously, I have ZERO sympathy for morons like this. I mean, I'm sad that they're not productive members of society, but they've made their bed and have to lay in it (or fall into it, literally, in this case).
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  • RMRSS
    replied to I didn't pay that...
    No. The only time I do is if it's a very large past due payment to moveout or pay out of a lien sale. We also take phone payment, even if that card is not on file with a signature anywhere (we do get the CVV number and billing address, though). Some people change cards like they change underwear,...
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  • RMRSS
    replied to Longer Term Reservations
    Of course. If they didn't answer their phone, I'd leave them a voicemail and send them an email giving them 24 hours to respond....
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  • RMRSS
    replied to Longer Term Reservations
    Self-storage facilities are not like hotels, where the guests block out a known amount of time. If you reserve a unit for somebody 2+ months ahead of time, that unit is now just sitting there making you $0. You can't rent it to anybody else, because even if that person says, "Oh, I only need...
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  • I don't believe that's possible with this style of latch. Even if the opposite holes on the top and bottom halves don't line up when the latch is open, the tenant can still put their lock on one of the other two holes (see my 1st picture in post 18 above). You'd have to use a cylinder lock latch....
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  • Next time he does it, see if you can make a video of it to share. It would be a good reference for the forum. I'm having a hard time picturing it. Sounds harder than the way I do it, but I might just not be comprehending. What I do is just remove the door stops at the top of the tracks, lift the...
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  • Just FYI (for everyone) - You can also spell out any facility-specific policies and set whatever deposit you want on StorageTreasures. If anyone here is using StorageTreasures and is not sure how to do this:

    1. log in
    2. click on My Account
    3. click on Facility Mgmt
    4....
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  • Well, we've been using StorageTreasures before it was called StorageTreasures, and haven't had any major issues. I'd advise reading their terms of use here. Especially note section 3E:...
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  • I honestly can't remember how I handled that specific case, but I'm sure I did make a phone call! The sense of entitlement is strong with many tenants, for sure. Just last week I discovered a small open trailer just sitting outside one of our climate buildings. I found the footage of the tenant leaving...
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  • The whole point of my suggestion is so that the tenant never leaves the door like that. Even if you use a method like pacnwstorage's, the tenants are being "trained" how to spot an unsecured latch. If someone's a thief, they're going to know what to look for no matter what....
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  • Oh you would have had an aneurism here one day a few years back when I found literally a whole ash tray worth of cigarette butts on the ground near a unit! ...
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  • Yes, but if that door in the first photo were blue, they'd also see blue when the latch is open (the part where I've inserted the red rectangles). Red is also associated with "warning/danger" so that's why I'm suggesting this method. As you mentioned earlier, we're not always dealing with...
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  • Another idea is to get some red reflective tape (not the cheap stuff, but the thick, super-sticky kind like license plate stickers are made out of) and place it on a part of the door or latch that will ONLY be exposed if the latch is not properly locked. Here are two photos I've used to send people...
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  • RMRSS
    replied to Lien Notice for former employee?
    Of course. My point was more about him wanting to start trouble (and not through the court system!)....
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  • RMRSS
    replied to Lien Notice for former employee?
    Me too, but I prefer the police throw the lead, not me!...
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  • RMRSS
    replied to Lien Notice for former employee?
    Agreed...and also fingers crossed he doesn't call a month after the sale, completely oblivious, saying, "Yeah, I wanted to make a payment on my unit." Happened to me once and the guy became so irate and borderline threatening that we had to get the police involved to have him stop callin...
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  • RMRSS
    replied to Lien Notice for former employee?
    Wait, so this guy was fired for stealing from units, among other things, yet was allowed to still rent a unit there after being terminated? And you're even considering giving him the benefit of the doubt? Unless I'm missing something here, HELL TO THE NO! Sell him.
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  • Is is indeed strange how stuff like that happens every once in a while. Many years ago I was about to leave the office for the day when I literally had 6 consecutive, unrelated walk-in rentals in a row come in. Whaaa??? You can't make this stuff up....
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