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RMRSS
Senior Member
Last Activity: Yesterday, 01:51 PM
Joined: 6 June 2017
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  • RMRSS
    replied to Violating Google's Content Policy
    Actually, I'm just making an observation about the OP's post. I have nothing to do with the situation....
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  • RMRSS
    replied to Violating Google's Content Policy
    Well those don't sound directly related to storage either, so I wonder why they're selectively applying these "policies."...
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  • Ha! I actually consider myself a very defensive driver, but no one's perfect and I guess I lapsed on this one. I'm just all the more vigilant now!...
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  • Well, I ended up taking my truck to get repaired after all, and after the body shop was through their inspection, $1900 turned into over $4400 and the truck was a total loss. Unbelievable. And the turkey that I "hit" (I still maintain that he hit ME, but whatever) is now claiming all sorts...
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  • RMRSS
    replied to Tenant moving in
    Ok, I'm totally confused. Is this someone who already stores with you or not? At the start you say you "have a tenant" but then near the end you indicate he hasn't even rented yet. Also, how do you know he's been going around town saying these things? Are people stopping by your office to...
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  • RMRSS
    replied to Tell me I am wrong
    I'm sure you know this, but just in case people new to storage are reading this, obviously check your state self-storage laws before determining how soon you do these things, so you are not in violation of your state's laws. For example, some people on this forum live in states where apparently you're...
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  • RMRSS
    replied to Tell me I am wrong
    Reminds me of the one time I told a tenant at our dumpster, who was on his 3rd or 4th pickup truck load of trash, that he was not allowed to put that much in the dumpster (because we have hundreds of other tenants who may also need to use it as well as the office), and he says to me, "Well it looks...
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    Last edited by RMRSS; 11 January 2021, 07:34 PM.

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  • RMRSS
    replied to Tell me I am wrong
    That's usually what people mean in America when they say they are "prepared to defend themselves" in the context of responding to an angry person coming to start trouble. And my point is I don't want to be the one who provoked that situation by being needlessly inflammatory (not just doing...
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  • RMRSS
    replied to Tell me I am wrong
    I wasn't "worried" about what to say to her. I would have LOVED to tell her to take her $xx.xx she stole from us (in effect) and go F herself, but that would be totally unprofessional and needlessly provoking, not to mention she'd just hang up in my face before I could get that sentence out...
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  • RMRSS
    replied to Got cussed out this morning
    In this case, it's sort of hard to do when she keeps hanging up. In-person would have been a different story....
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  • RMRSS
    replied to Got cussed out this morning
    We only have them sign a form if they're on auto-pay. So do you require that every tenant have a card on file for this purpose? As I'm sure you already know, the card might not go through and they can also contest the charge if it does, causing more time/paperwork/documentation to try to get your...
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  • RMRSS
    replied to Got cussed out this morning
    For sure. I'm moving on, but just wanted to share. I feel it was appropriate of me to address the issue with her and have our say in the matter, even if she doesn't respond appropriately. Maybe, just maybe her conscience (if she has one left) will get to her about her dishonesty in life. Unfortunately...
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  • RMRSS
    replied to Got cussed out this morning
    Yes, it was EXTREMELY tempting for me to give it right back to her, but people are crazy, and she could have some punk boyfriend or something come here to start trouble, so I don't want to give them any ammunition to say I handled the situation unprofessionally or incited anything. I also seriously...
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    Last edited by RMRSS; 9 January 2021, 01:38 PM.

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  • RMRSS
    started a topic Got cussed out this morning

    Got cussed out this morning

    We had a tenant move out on 1/6 and never gave notice nor contacted us to make payment (she had not paid for January). I called her and offered to waive the late fee and allow her to pay a daily prorate for those 6 days of January (we normally allow this but only with advance arrangement). I asked...
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  • RMRSS
    replied to Private Seller / Storage Treasures
    And I get that concern IF the tenant is planning on doing this indefinitely. Remember, tenants can already give out their access code to whomever they please and you don't know about it unless you're constantly on your cameras to scrutinize every gate entry for vehicle identification ("ain't nobody...
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  • RMRSS
    replied to Thieving tenant - what to do?
    I'm guessing there might be different laws, though, regarding its use as evidence in criminal prosecution, even if the recording itself is legal. I'm not a lawyer, but I think we all know the law can be complicated and often make no sense (like what I recently shared about me being held liable for...
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  • RMRSS
    replied to Thieving tenant - what to do?
    Wow, he's not too bright, is he (aside from braking into a unit in full camera view, which for all he knew would record the whole thing)? And also an arrogant piece of you-know-what! When you say you have that discussion on tape, do you mean your in-office security camera with audio (and there's a...
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  • RMRSS
    replied to Private Seller / Storage Treasures
    Indefinitely? Or are they just doing this a few times (because the unit's not big enough to hold everything at once) and then moving out? If the former, then I would also prohibit that because they're running a business out of the unit, as you said. If the latter, then I wouldn't have an issue with...
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  • RMRSS
    replied to Great employee has left me speechless
    I would take someone with me and visit her in person (preferably with the police). Something's not right based on all the info you gave. I wouldn't trust that the police actually spoke with her. It's possible someone else was there and said they were her (or presumed to speak on her behalf) or they...
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  • The OP said they don't want anyone under the manager level to see "gross sale information." In other words, I'm guessing they don't want a lower employee to know the store's gross receipts year-to-date and possibly spread that info around....
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