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RMRSS
Senior Member
Last Activity: Today, 11:41 AM
Joined: 6 June 2017
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  • RMRSS
    replied to Stupid Things Customers Say
    I had a current tenant wanting to transfer to a larger unit and swore up and down that she had reserved at a price a WHOLE lot less than our rate was. She forwards me her reservation confirmation...from a facility with a similar name but about 5 states away (their address prominently at the top of the...
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  • RMRSS
    replied to Charging a deposit
    Yes, and my blood pressure tends to rise too ...
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  • My biggest pet peeve in all areas of life is lack of communication, so I make sure all past due tenants are contacted by phone, email, text in addition to the mailed lien notice. It starts before they even get their first late fee. I text and email the day before the late fee goes on to remind them...
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  • RMRSS
    replied to Charging a deposit
    We charge a $20 admin fee for every new rental (even to current tenants) and don't throw in anything, and it's rare anyone ever questions it. However, at other facilities I've worked at within 20 miles of here, it was like every other person made it an issue. And the strange thing was that the demographics...
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  • RMRSS
    replied to Charging a deposit
    We don't charge one, and honestly the vast majority of our tenants do not leave junk behind (other than the odd hanger or some empty cardboard boxes...still annoying that grown adults can't pick up after themselves, but easy enough to deal with). So to me, the complication that introduces into the sale...
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  • Why am I not surprised? Do you also utilize eSign for in-person rentals like I described? If so, do you use a touch-screen and are you experiencing the specific issues I described in my OP as well?...
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  • Hmm, am I the only one here using SiteLink eSign? Surely not.
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  • Anyone having issues with SiteLink eSign?

    Are you using SiteLink eSign? We're having a heck of a time getting the signature pads to work correctly with our new touch-screen monitor (our first). Sometimes it works flawlessly, other times it shows your finger tracing but never leaves "ink" behind. Other times it will work and then...
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  • RMRSS
    replied to Stupid Things Customers Say
    You're joking, right?



    I don't think that's a stupid question at all. Some facilities allow that in climate units, since the cans are air-tight. Hey, at least they asked you!

    One thing I've noticed through the years is that when a tenant hits the gate, it's actually...
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    Last edited by RMRSS; 16 July 2020, 01:55 PM.

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  • RMRSS
    started a topic Bizarre Phone Call

    Bizarre Phone Call

    Someone just reserved a 10x10 climate unit through our website for later this month. He just called me, and this is how the conversation went:

    Customer: "Yes, I just reserved a unit on your website for later this month. I'm confused by your units. I see non-climate and climate. What...
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    Last edited by RMRSS; 11 July 2020, 12:02 PM.
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