RMRSS
Senior Member
Last Activity: Yesterday, 07:50 PM
Joined: 6th June 2017
Location:
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I can't speak for twotoejoe, but I don't believe I've ever had a shady tenant that came from an online lead. They're almost always walk-in or phone leads and want to pay in cash (which obviously they can't do online). Not saying it can't happen, of course, but it doesn't seem to fit the pattern in... -
Wow, so heartless! Don't you know that storage facilities are charities, not businesses?!
/sarcasm...
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I convinced the powers that be today to let me work from home for the next 2 weeks after I emailed them a local news story this morning about an employee at the business right next to us that just tested positive for COVID-19. I was already pushing for this simply due to the higher foot-traffic in...Leave a comment:
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Yes, always a great relief. One less thing to worry about in my list of 1000 things to do and fires to put out....Leave a comment:
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Yes, I don't call them before the late fee (we send text and email on 4th and 7th). Most people appreciate the emails and texts, but as Joe said, you can't please everyone (nor can you make people understand the actual definition of "nasty" when they want to spin everything in spite of a paper...Leave a comment:
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"I'm paying for April today so I don't receive any more nasty emails from you"
"I'm paying for April today so I don't receive any more nasty emails from you" a tenant tells me a few minutes ago as they stopped by to pay. The "nasty" email we sent? Here it is (sensitive info replaced with brackets):
Dear [tenant's first name],
This... -
Well, guess what? The person who responded two words to my email was wrong and obviously didn't bother to look into my concerns, as I just received someone else's order today instead of mine. Apparently they shipped both my order and the next order number to me by accident. The second tracking number...Leave a comment:
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The importance of at least pretending like you care
Just had an email interaction with a non-storage business that reminded me of how important it is to give at least the impression that you care about the customer's concerns by at least taking the time to type a full sentence instead of two words I recently placed an order online with a...
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"I am in work mode until I hear" was Hike531 speaking (note it's not in bold or quotes like the customer's words. So apparently they're saying at some point the tenant said "vagina" in the course of her excuse (must have been something medical) and the that made things too personal...Leave a comment:
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Have you tried looking him up on Facebook or simply searching his name online?Leave a comment:
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Happy to hear that. Thanks, Robert!...Leave a comment:
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I've never understood why SiteLink makes the "Move Ledger to Another Tenant" button hidden. Why not just have it there as a permanent button and then allow it to be restricted in Security Levels? It ought to also be available in Ledger Settings, not just under Utilities.Leave a comment:
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Ok, thanks all. I'm still relatively new to StorLogix after having used DigiGate for ages. Sort of strange how DigiGate never had this issue whereas StorLogix does. Oh well, I'll just live with it for now until they decide to update the software to preform this basic function.Leave a comment:
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StorLogix Tenant Info Not Syncing with SiteLink
A couple weeks ago, I had a tenant come in to transfer his unit to another person. I changed the tenant name and all other info over to the new lessee, yet i just noticed today when he entered, StorLogix still shows the old tenant's name. I know I can change it manually in StorLogix (and I did), but... -
She's actually paying well above the list rate now, so I feel good about that, LOL! She's the type of tenant that if she told me XYZ Storage down the road is renting her same size units for much less than she's currently paying, I'd tell her it sounds like a good deal - go for it!...Leave a comment:
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Found My Complainer
I have a tenant with 2 units who came in today yapping a mile a minute about this and that (personal affairs that I don't care about), tells me she's going to be moving out either this month or next, and then says she's wondering if we could give her a better deal. Uh, you just told me you were going... -
My response would be, "Ok, so that leaves you $8101 to take care of your storage bill. Do you prefer paper or plastic?"...Leave a comment:
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