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RMRSS
Junior Member
Last Activity: Yesterday, 09:00 PM
Joined: 6th June 2017
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  • RMRSS
    replied to You just might be a storage customer if...
    Not sure if this varies from jurisdiction to jurisdiction, but we almost pressed charges on a tenant who did that once and the police officer told me it would be classified as third degree burglary since we had a lien on the property in the unit. The only reason we didn't press charges is because the...
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  • RMRSS
    replied to Self Storage Script
    Yep, another good point. I do that as well, but forgot to mention it. I'm glad you live by the quote in your signature. ...
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  • RMRSS
    replied to Weatherstrip Repair Maintenance
    Only thing that has worked for me is a flat-head screwdriver. All our doors are crimped on both ends and some are crimped on both ends AND on both sides of the channel. Fun fun. I also use a door latch to pry the channel open slightly if the new seal doesn't slide in smoothly.
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  • RMRSS
    replied to Self Storage Script
    Good point, and I will add: ALWAYS show the customer the unit, no matter how much of a hurry they are (or pretend to be) or how many times they've said they've stored before. I can't tell you how many times I've had customers swear a 5x10 will suffice, and then when I show them the unit they say, "Oh,...
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  • As for which report to print or export, I'd recommend the Rent Roll report (Reports > Tenant Reports) over the Occupied Units report. The Occupied Units report cannot be sorted by tenant name whereas the Rent Roll report can (many tenants don't know their unit number off the top of their head). Also,...
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  • RMRSS
    replied to Self Storage Script
    The lady who trained me long ago would always ask, "Are you storing the whole house or just a few things?" If they are storing the whole house, you can then ask the size of their house and have a good starting point. If they are just storing a few rooms or less, then ask what the largest thing...
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    Last edited by RMRSS; 10th January 2019, 06:18 PM.

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  • RMRSS
    replied to You just might be a storage customer if...
    ...instead of putting your gate code in straight away, you first decide to investigate the motion-activated LED light mounted on the keypad, dislodge it from the keypad so it falls on the ground, and then instead of getting out of your truck to pick it up, you decide to pretend nothing happened, put...
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  • ...you get mailed notices, invoices, emails, texts, voicemails, and have website access, yet you still have no clue as to what you owe and when.


    ...you never respond to any text, email, or voicemail, but wait until 2 hours before your unit is to be sold to call up wanting to make...
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  • ...you are offered 15% off, first month free, a free lock, a waived admin fee, and a trip to Disney World, and your response is, "Is that your best price?"
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  • RMRSS
    started a topic You just might be a storage customer if...

    You just might be a storage customer if...

    ...you come to the office when I'm out on the property, with a large sign posted right by the door handle saying "We are currently on the property. PLEASE CALL [phone #] FOR ASSISTANCE", and then you don't call the number but instead return later in the day and complain that no one was here...
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  • RMRSS
    replied to Customers who sneak out before gate lockout
    Thank you those of you who also shared your stories. He's definitely not the first jerk I've dealt with in 14 years in the business and I'm sure won't be the last. Probably the most notable of 2018 though The runner up was a Marine who also sneaked out before the lockout, claimed I was harassing...
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