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RandyL
RandyL
Senior Member
Last Activity: Today, 10:35 AM
Joined: 14 April 2008
Location: Cedar Rapids, Iowa
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  • RandyL
    replied to Customer Check
    I have customers write wrong information on checks all the time. They use unit numbers they have had before but don't use now. They put the wrong facility name down on their checks. Some times they make up names that don't even exist. Sometimes they forget to date a check, sometimes they forget...
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  • RandyL
    replied to Help Needed! :)
    It is not an easy fix, specially if there were never any expansion joints installed. It will be pricey to hire professionals to come out and do it. I'd start with a quote and then go from there....
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  • RandyL
    replied to Help Needed! :)
    Kris answered this properly, I used to do tuck pointing for a time. You use a grinder to clear out the bad mortar joints, and then install new mortar to give it a proper seal.

    A lot of times you find this issue where you have two different types of material meeting up, and also with...
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  • RandyL
    replied to Help Needed! :)
    From your pictures and description I don't think what you have are signs that it is coming out of the concrete floor. It is coming from the wall, it needs to be tuckpointed in order to properly fix it. The mortar joints are failing and it is allowing moisture and the efflorescence to come through...
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  • RandyL
    replied to Help Needed! :)
    How wide spread is the issue in the facility is it localized to just a couple areas? Or is it everywhere?
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  • RandyL
    replied to Help Needed! :)
    Are there cracks in the floor where the white lines are? It almost appears to me that the lines indicate a water mark on the floor around where items were placed.

    If I had to guess these marks look to be made from winter time snow melt which had salt in it for snow melting. The water...
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  • RandyL
    replied to Eviction letter
    I have never evicted someone from a storage unit in over 25 years in business. We just choose to terminate their month to month lease if we wish to get rid of the customer. We also have several items in the rental agreement that are grounds for immediate termination.

    What is the term...
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  • RandyL
    replied to Newbie from IA
    Hi there neighbor, welcome to the forum....
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  • RandyL
    replied to Geothermal heating
    We don't see any increase in humidity as a result of using geothermal heating and cooling. We have humidity issues the same times as everyone else does here in Iowa. The air conditioners take moisture out of the air just like a traditional unit would. We also have de humidifiers in stalled near each...
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  • RandyL
    replied to Does rain affect your leasing?
    We have never seen a slow down from rain at all. But business slows down during winter every year. Less move in's and outs through the whole season....
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  • RandyL
    replied to SE Texas isn't supposed to be this cold
    You are lucky I have to regularly clear my ice to prevent Ice Damns. I have had bigger ones already this year.

    My climate controlled building constantly has heat escaping the roof. This is mainly due to the fact that the install was a retrofit. In the winter I can see where every wall...
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  • RandyL
    replied to Considering a Kiosk?
    I feel a Cell Phone can serve the same purpose as a Kiosk so there is not a need to invest in one....
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  • RandyL
    replied to Sitelink shut down
    AWS Amazon Web Services is actually a larger and more profitable business for Amazon than their retail side of things. As much as I don't care for mega corporations. Amazon has got where they are by innovating new services and products that didn't exist before they were in business. They did this...
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  • RandyL
    replied to Doorbell Camera
    I like the Ring Doorbell because I can communicate with the person that is at the door as well, at least when it is working properly...
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  • I was hit with this is the worst way last year when a major storm that came through and devastated our entire community. We were without power for a week. Cell phone service was down for 3 days. This was community wide.

    I always thought I would be good counting on my cell phones internet...
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  • RandyL
    replied to Time Management
    I have things coming at me from all angles all the time. My secret is I am never actually off the clock. I can complete most of my business anywhere I am at anytime. My mom was recently in the hospital and entered hospice care at home. I was in her hospital room with my laptop and my cell phone....
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  • RandyL
    replied to Return Sales Call
    As fast as I possibly can, most of the time I am talking to them right away. Otherwise the second I see a message from a prospective customer I call them immediately. If it is a message from a current customer looking to make a payment over the phone I don't have the same urgency.

    I...
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  • RandyL
    replied to Bad Customer Service
    I for the most part provide really good customer service to anyone that contacts us. There have been a few rude or belligerent people over the years that I may have responded in kind to though. Benefits of being the manager and the owner there is no one left for them to complain to....
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  • RandyL
    replied to Doorbell Camera
    I have had a ring doorbell for a few years now. It used to work really well at first. But recently it has had issues connecting when someone rings it. I get messages saying the service can't be reached. I don't know if it is a poor product, or poor service on their backend. I know it isn't my internet...
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  • RandyL
    replied to Call Center
    Used to, for several years. But they were not good at their job. Constantly giving incorrect information out. I had to ditch them, I have roll over calls go to my cell phone now and business is much better. Not saying that I like have roll over calls to my cell phone 12 hours a day 7 days a week....
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