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RandyL
RandyL
Senior Member
Last Activity: Today, 12:37 AM
Joined: 14th April 2008
Location: Cedar Rapids, Iowa
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  • RandyL
    replied to Live Chat
    Live chat is a web site function, what can happen is if a person is browsing your web site is a box will popup asking them if they need assistance. Then they can type in questions and converse with your representatives back and forth.

    This is just a mechanism to allow us to engage customers...
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  • RandyL
    replied to Live Chat
    I bumped this a couple months ago and didn't get any response. With the office being closed I really want to start using a live chat feature on my web site, so I wanted to give this another shot....
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  • That sounds awful, one of the best features of StorEdge is that is saves me a ton of time. It may cost a lot more, but I get that back in additional rentals and saved time to do other things....
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  • RandyL
    replied to Online Rentals
    We have received no instructions to shut down. We store items for none profits, government entities, business and personal people belongings. I don't think we could deny access to the facility even if they did issue a shelter in place order....
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  • We are renting new units online only at this time. If someone had issues we finished the process over the phone. I have also told my current customers that only phone, online or drop box payments will be accepted this month....
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  • RandyL
    replied to Keypad Clean-Up Advise
    The paint oxidizes in the sun light, so you will need to use a cleaner that can remove that oxidation which are generally an acid based solution. You may be able to try some CLR but you may find you need something stronger. TSP (trisodium Phosphate) may be more along the lines of what you want....
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  • RandyL
    replied to Crickets?
    With college kid being forced out of dorms we have rented quite a few storage units this week. But they have all been online. I have requested everyone rent that way and have not had any objections....
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  • RandyL
    replied to Coronavirus
    That is great to hear. I still like leaving my home so I went to the office even though I announced we were closed. This is my slow time of month anyway. As a owner operator I still plan to work every day. I thought about going fishing, but they closed the border to Canada lol....
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  • RandyL
    replied to Coronavirus
    I have been testing online rental this year, and activated it between all 3 of my locations about a month ago. There were some bugs and kinks StorEdge needed to get worked out, but I have not had a bad online rental experience yet. I believe it is getting quite a few more rentals than I would of otherwise...
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  • RandyL
    replied to C-Virus
    We have closed our office for the next 4 weeks, and will only allow rentals through my web site. We will also not be accepting in person transactions during that time. We have expanded our phone payment hours. But we really don't see this creating an issue as we don't see a ton of foot traffic in...
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  • RandyL
    replied to Coronavirus
    I modified my invoices before they went out yesterday. I said we offer online payments and rentals, and Im available by phone for payments 9-9 each day. If you normally pay with cash we encourage you to purchase a money order and use our drop boxes.

    I didn't announce office closures...
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  • RandyL
    replied to 30 Day Notice - HELP
    Biggest question here is what does your rental agreement say? This will dictate what steps you need to take. Usually anytime I terminate a lease and the tenant does not move out I will then put them through the lien process to extra cover my ass. Sounds to me that is not the answer you wanted, but...
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  • RandyL
    replied to Sitelink vs Uhaul
    Yes that is right that other companies charge fees for using their platforms much like Site Link charges you fees to use theirs. Just because you will be paying fees to other people, does not mean it will be more or even less expensive.

    Have you compared your volume of electronic payments...
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  • RandyL
    replied to Sitelink vs Uhaul
    Merry I would look into changing your credit card processor, your fees are way to high. Unless of course this is a result of more people paying online. These companies don't dictate that you use a specific company. Have the fees shopped around....
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  • Thieves break into almost 300 units at Brooklyn Storage facility

    https://nypost.com/2020/03/11/thieve...ge-units-cops/

    sooooo happy this want one of my facilities. Just wow.......
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  • RandyL
    replied to Coronavirus
    I was surprised to just read that the Ohio State University has canceled classes through March 30th.

    What will happen with the vendor show if half the employers don't let their employees travel?

    This is such a tough decision for ISS I don't envy their decision. It is likely...
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  • RandyL
    started a topic Nashville Tornado's

    Nashville Tornado's

    Curious if any of our local posters were affected? I know Music City Gal is from Nashville. I had a friend that had left Nashville 12 hours before they hit.

    Thoughts and prayers to anyone that was affected for the severe damage....
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