Amy_ISS
Community Manager
Last Activity: Yesterday, 06:04 PM
Joined: 30 January 2008
Location: Phoenix
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Brings up a good point. How do you ensure you ALWAYS have a full address for every customer? -
I'm so glad they agreed!...Leave a comment:
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First, it takes real courage to share this painful and personal event. Know that we all hold you in high regard and believe you only have the best of intentions for your boyfriend and your business. I'm not a legal expert, but it seems like this entry would go against Yelp's policies. There's nothing...Leave a comment:
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If your site is in a hurricane-prone area, are you buying supplies now just in case? Do you have an emergency-evacuation plan?Leave a comment:
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Truck Rentals
0Moving into a unit0%0Moving out of a unit0%0Gas or mileage0%0Administration fee0%0Equipment such as moving blankets and hand truck0%0No, it's all free0%0Other0%0If your facility has its own moving truck for customers to use, do you charge for: -
Customer Service
In one sentence, how would you describe your customer service? -
Paid Advertising
7TV (local or national)0%0Radio (local or national)0%0Newspaper14.29%1Val-Pak or other circular0%0Digital media such as pay-per-click14.29%1Social media such as Facebook28.57%2Display or billboard0%0Other0%0None of these57.14%4My business pays for ads on the following platforms:... -
The Follow-Up Call
If you're following up on every lead (and you should be), you need to make sure your phone call counts. Get guidance in this short video on how to make these calls more productive.
What additional advice would you add?... -
Hurricane Season Is Here!
The National Oceanic and Atmospheric Administration are predicting a relatively average season this year. If your facility is in a hurricane zone, what are you doing to prepare?
Read this article for guidance on how to be ready to face hurricanes or any other crisis.
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Free Whitepaper With Development Advice
If you plan to build self-storage, check out this free resource by Morton Buildings. It offers guidance on site selection, setting a unit mix, choosing building components and more!... -
Our second video is now available for viewing. Melanie Terschak of Go Local Interactive discusses the changes Google is making to third-party cookies. She also provides advice on how to use existing customer data to improve your marketing efforts.
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Good one. Added automatic billpay....Leave a comment:
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Free Webinar on Multi-Story Development
Inside Self-Storage (ISS) and MakoRabco will present a free, live webinar on June 22, “Rise Above the Rest! How to Build an Efficient, Multi-Story Self-Storage Facility.” The one-hour live event at 2 p.m. EDT will explore all the nuances of this building type and walk viewers through the development... -
2023 Inside Self-Storage Top-Operators Lists
ISS is collecting data for its annual Top-Operators Lists. We welcome submissions from all multi-facility self-storage owners and third-party management companies. Participation is free and takes only a few minutes. If your company has been included in a previous campaign, you'll receive login instructions... -
Greatest Movie of All Time
As we head into a summer of cinema, I thought this question might be fun: What's the greatest movie of all time? -
For some odd reason, there are many people who choose a storage unit for this purpose. I'm so sorry that this happened to you....Leave a comment:
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Sorry! Fixed it....Leave a comment:
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Automation We Offer
11Online rentals63.64%7Kiosk18.18%2Smart locks0%0Mobile app9.09%1Two-way audio or video0%0Chatbot or live chat0%0Smart gate entry9.09%1Other9.09%1None of these36.36%4Automatic billpay0%0At my facility, we offer our customers the following automation:Last edited by Amy_ISS; 23 May 2023, 12:22 PM. -
Ready for Automation Upgrades?
If you'd like to add more automation to your facility but aren't sure how, this article will give you some insight. The author presents five ways to determine where tech can improve your business.... -
Legal Answers You Should Know
A new article from Jeff Greenberger includes the five questions he asks every new client. See what they are and why you need to be able to answer them as a self-storage owner....
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