Iamkathleenj
Senior Member
Last Activity: Yesterday, 12:10 PM
Joined: 19th March 2009
Location:
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I know that Google is messed up with their reviews and I don't like them either however I take pride knowing that I EARNED those reviews. Whether or not Google's formula messes it up or not we did a good job and I was proud. I don't want to be one of those sites that people say "I saw their reviews,... -
Another review question
I was reading Amy's post about Asking for Online Reviews and it got me thinking about them so I went to read our Google reviews. I saw that our part time employee left her name, a rating and "Extremely nice and helpful staff." I have seen other self storage facilities employees and family... -
I like that DNolting to personalize the email. I make a note in the customers computer file that they had a baby in May and it was a little girl named Jane, or a hip replacement, or 1st flight on a plane to California so when I am looking them up I can check notes and ask them about whatever. I never...Leave a comment:
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Candy
We have a candy dish in the office and it so happens that the 2 candies in there are Smarties and Dumdum lollipops and a couple Tootsie Rolls. I chuckle each time someone takes candy & I wonder if they really are a Smartie? or a Dumdum? I wish there was some way to track it and see down the road... -
The economy is really good in our area and people want to be here. Right now we are at 97% but that includes college students. At the end of August they will move out and we will drop to 87ish. I don't think we will have a problem renting those when they come available....Leave a comment:
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I didn't know about Nextdoor. Thank you, I will check them out. I like free social media stuff.Leave a comment:
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Hmmmm news stories? I don't know. When we had someone come in and teach us the basics and give us pointers. She told us to stay away from subjects such as politics such as a local tax increase, religion, bars, etc. I will post updates on the weather when a hurricane is coming and preparedness, sandbag...Leave a comment:
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Text messaging gets the best response here but we also send snail mail, email and phone calls.Leave a comment:
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One of our chamber of commerce members is the owner of this company. http://www.o2wizard.com/ They were telling me all about the different odors that they treat. Check the Odot elimination tab. Maybe you have a company like this one near you? I don't know where you are but they do travel ( they came...Leave a comment:
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It is great when the customer does sweep out the unit but if he doesn't then we do it. We check for maintenance issues, lights work, rodent bait, etc. If they leave some paper or a hair tie, or the such we sweep that up too. If they leave furniture or other trash they get charged & get sent to...Leave a comment:
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It depends. I go through Sitelink and look to see their history and how upset they made me. I have had customers tell me that "they lost their stuff at our auction but it was their fault & they get why we did it" and I have rented to them and they have been stellar customers because...Leave a comment:
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We are in Florida and I don't know the law about tenants bidding on their own unit (in person, we do not have online auctions) but our policy is that the tenant and/or relatives are not allowed to bid on units. We can refuse to accept their bid. They send a friend, like last month, and there was no...Leave a comment:
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Respond to the Google review in kind and make sure your side is heard....Leave a comment:
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I would like to not let them out but we have to. I have signs that says:
AFTER HOURS CHARGE
XX employees will gladly help you during business hours and like to enjoy our time off.
There WILL BE a $20.00 after or before hours, weekend or holiday charge for services...Leave a comment:
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I agree, we don't use it anymore either but I guess it is "just in case" moment. We scan & email our reports, seems like it would save ink costs and paper. I ordered a new all in one and it will be delivered Monday. *fingers crossed*...Leave a comment:
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Fax machine
I needed a new printer so I ordered an HP, nothing fancy. I ASSUMED it was an All In One, I didn't read the description, but it does not have FAX capabilities, just printer. We have been in business for 45 years at this location and the phone # and fax # have never changed. We haven't used the fax... -
We used to offer $1 move in specials and deep discounts. It took a while for us to realize that people shopping for the $1 specials sometimes have money issues, often go to auction after paying their move in cost, and leave the place trashed. At the end of the month (like now) I will offer a $1 for...Leave a comment:
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Thank you....Leave a comment:
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Thank you. I registered for the June 27th webinar.
Amy_ISS I was checking out the older webinars from 2009 & 2010 and I would like to listen to them too but I don't see a link to view them. Are they available that far back? I am sure that our other sites would like to see them as...Leave a comment:
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