You know who I'm talking about, the person that calls in a rush, slurring their words just a little bit saying they need a unit right now and what do I have?. They don't ask for sizes, they don't ask about security, they don't ask any questions at all.
Alarm bells ringing in my head....
Storman
Moderator
Last Activity: Today, 05:28 PM
Joined: 21 February 2008
Location: Northern CA
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I can even sell units at competitor's facilities...dang I'm good.
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I hold a $30 fully refundable deposit. It's extremely useful.
1) I make a big point in my phone pitch, email response and in-person tour of telling the customer that I do not charge ANY fees. No admin fee, no computer fee, no setup fee, no fees whatsoever that all the REITs around me are...Last edited by Storman; 2 August 2020, 11:15 PM. -
I'm confident that everything will change after November 3. Better? Worse? Hard to tell right now, but things will change, proving that much of this is political.
To Amy's question, I put on a mask when people come to my door, and offer them the back seat in the golf cart if they wish....Leave a comment:
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MusicCity Gal , I've found that anytime I've had a problem with PTI it's been due to a keypad. So I ordered a replacement keypad and keep it in the office. When something goes wrong, the first thing I do is replace the keypad and if that solves the issue the pressure is reduced greatly for support to...Leave a comment:
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I only send email invoices a week prior to the 1st to those not on auto pay. If they're on auto pay, they'll get nothing but an email receipt that the transaction went through.
I'm a believer in not reminding people that they're paying to store their items (that in many cases is not worth...Leave a comment:
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I've been running PTI and Storage Commander for many years now, they've both been bulletproof. The people at Storage Commander actually listen to my suggestions and treat me like a big player, although I'm a sole proprietor of only one facility and 400 units. SC just came out with a browser based...Leave a comment:
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For 33 years I have done 100% of my business from a dutch door. (if you don't know what that is, its' where the top half of the door swings open while the bottom stays shut). I had a countertop custom made that stays attached to the bottom half of the door and extends about a foot into my office. Someone...Last edited by Storman; 11 July 2020, 04:19 PM.Leave a comment:
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Thanks for your concern wc1974, but to be honest, this is how I like it. When my wife and I leave town, one of my kids that live on the facility will keep an eye on the place for us, but we don't let anybody rent any units in our absence. We're pretty picky in regard to who we rent to, and I'd rather...Leave a comment:
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