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Orkocean
Orkocean
Senior Member
Last Activity: Yesterday, 09:45 PM
Joined: 19th July 2012
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  • Ours is like a postcard size and that's IF you cover every little detail....
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  • We have a script my wife created and it's what we actually gave to skilcheck to use for the grading so pretty much all workers were taught if you do your job and follow your script you will pass. It's useful for newer employees who are learning the processes or for those that just can't for whatever...
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  • Skilchecks calls are pretty easy to realize if you're good at what you do. The last company I was with even paid for the in person voice recorded mystery shops, now THOSE were super easy to figure out. I would always message the boss after and tell her she wasted another $95 by having me shopped. It's...
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  • Teamcap answered on the other site but in case you didn't see he said:

    Its the "Enforce PCI DSS credit card security standards" checkbox in Setup...

    Setup --- Program Defaults --- General...
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  • Orkocean
    replied to Notifying Tenants About Holiday Hours
    We have signs on our gates that list every holiday closure/special hour, our leases state it and we put signs on the office doors. For instance we have one up currently that covers until the end of year since so many holidays close together. People still ignore it and try coming in on those days th...
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  • Lol go figure I just answered on the other site. excuse the west coast time zoners just getting caught up for the day

    Someone changed a setting at your company most likely. When we first got this company to switch to sitelink it was like that until I went in and changed it.
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  • Orkocean
    replied to Bumping old threads - GUILTY
    lol hey you never know, it could of been an old thread that now has new info that could re-invigorate a topic.
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  • Orkocean
    replied to Let's Make Some Money
    I'm sure not everyone will say the same but in all my experiences/trainings of how to run a storage business it's supply and demand. If I notice we are getting low on a specific size the price is being raised on them for new customers. Same thing if we know we are fixing to get a "Surge" such...
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  • Orkocean
    replied to Downside of working with your spouse
    Married 8, together 11 and worked storage together for 8 years, sometimes running the same site, sometimes each having our own and a few years of her having a site that was part of my territory. IMO the hardest for us was when she was working in my district with her own site as everyone at other sites...
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  • Orkocean
    replied to "Stop blowing up my phone!"
    And here I am annoyed that our former company who we setup automated emails in sitelink to go every other day from day 1 as reminders did not process the reminders or even call us about our account back in TX even after the late fee hit. Pretty bad when you forget your own unit when you're making past...
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  • Orkocean
    replied to Pay scale poll
    8 years, 10 different live ons, I gotta say it's been pretty hit or miss on if we get disturbed at our residence or not. I can count on one hand the "absurd" ones, otherwise they were usually legit issues such as the gate wasn't working and people were trapped while the person covering that...
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  • Orkocean
    replied to Best Advice
    It's not so much the advise itself but who it came from. Barry Hoeven was visiting our site and the regional was always harping about numbers of a site we just took over that was a major dump/rat infestation we were flipping. Barry and I were talking and I brought up my concerns over the crazy timeframe...
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  • Orkocean
    replied to Sick time -Vacation time
    That absolutely does blow!, Salary and 53 hours? I hope that the salary is good to cover the fact 13 hours every week would be overtime....
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  • Orkocean
    replied to Pay scale poll
    This brings up an interesting detail. I've been resident manager for 8 years with 3 companies, never once have I been expected to be available 24/7. Obviously if an actual emergency happens we will handle it and be available but for regular stuff that should be done during office hours? Yeah you're...
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  • Orkocean
    replied to Bizarre phone call from tenant
    We had a good portion of the Pasadena force at the time storing at ours and they would train their K9's on site as well. We always offer it for any site we run when we meet officer's. I'll happily take extra police presence and connections whenever I can get them. Had enough of them we were friendly...
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  • Orkocean
    replied to PTI Falcon Question
    Possible? Yep. Do I recall the settings to do it? Nope lol.... Been too long since i've been at a site with PTI running but I do know there are ways to do it. Worst case if i'm mistaken and software doesn't let you do it on any system is to set it so they don't type codes to get out and instead just...
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  • The objective on the phone is to get them in the door. If they're calling around to multiple places and you're quoting with tax while other are not you are shooting yourself in the foot as they are hearing lower elsewhere and 99% of the time once they show up elsewhere they aren't going to end up leaving...
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  • Orkocean
    replied to Pay scale poll
    I did mine for single, if it was both of us it'd be the top as we're 24k each. Low pay but to be fair it is the nicest live on we've had. If it had a backyard for our dogs to be off a leash to play it'd be perfect living wise.
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  • Orkocean
    replied to Sick time -Vacation time
    Sadly that's my experience with every company. This current one we were at the point we had to accept a job to keep from getting too behind on bills otherwise I probably would have kept looking. Requested multiple times for an official offer in writing with what they were promising as every company...
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  • Orkocean
    replied to Sorry I can't do that
    Amex sided WITH you?!? That's pretty rare indeed, my first company wouldn't even accept amex/discover because we could literally have signed receipts, people ON camera and yet they will still side with the customer for chargebacks...
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