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  • Habitat4HumanityHV
    replied to I don't know..
    I love the advice from everyone, thank you all so much. As far as that customer went, they haven't contacted us as of yet, and if they do I'll probably send a letter stating that they didn't give enough notice prior to vacancy, with a copy of the section of the rental agreement stating the fact. We...
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  • Habitat4HumanityHV
    replied to I don't know..
    Ya, we use Tredd's self storage software and it has a setting in the options to prorate the first month and vacate month, so it does the math for us thankfully. I guess just unsure when accounting told me to just get a forwarding address to mail them a check and than my facility manager tells me to...
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  • Habitat4HumanityHV
    started a topic I don't know..

    I don't know..

    What do I do? Its a first here for us, haven't been open long, but a tenant came to me yesterday, informing me that they were vacating their unit and how a refund would work since they already paid for the month, but weren't going to be here for the full month. I know our software has a setting that...
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  • Habitat4HumanityHV
    replied to New to the Lien process
    I know they have not held an auction cause when I first got hired we had 2 big truck dumpsters back in our storage area that we used a fork lift with a hopper to junk out "abandoned" units. I guess the previous owner prior to us really let the units go, like bad status. People werent paying...
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  • Habitat4HumanityHV
    replied to New to the Lien process
    lady5563 Ya truly a mess I am trying to fix up here. Majority of our damaged units are really just vacated units or abandoned units (as far as I was informed by the previous manager) that he was just to lazy to clear out, so he marked them as damaged. I am trying to get this place running smooth and...
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  • Habitat4HumanityHV
    replied to New to the Lien process
    Just re-reading the California law again, that i sent a link to. I am in no way smart in legal talk, reading it is almost like foreign to me, but I found this in 21709 of the California business and professions code "....If a court order is not obtained within 30 days following the date of the...
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  • Habitat4HumanityHV
    replied to New to the Lien process
    California Self Storage Lien Law (ibid4storage.com)
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  • Habitat4HumanityHV
    started a topic New to the Lien process

    New to the Lien process

    Being new to this business, we have abandoned units that are years behind. Basically got told their abandoned and trash units. So all I have done is throw stuff away that usually is all trash anyway. I know my boss doesn't really care to sell the units, as anything that's useful we would sell at our...
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  • Habitat4HumanityHV
    started a topic What would you do?

    What would you do?

    I am unsure how to go about this, I believe I know what I'd like to say is the "correct" way to go about it. Yet that isn't the proper way to always deal with situations, specially is some how ends in legal issues....anyway...our storage units have a sliding latch that you place your lock...
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  • I'd like to give an update, THEY ARE OUT. Thanks to all of your guys input, I put together a "end of lease" letter. I typed it up put one on the unit, sent one priority mail to the address on file and kept one for our files. Being that he was homeless, I contacted his Alternate contact (his...
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  • Thank you Mama Duke, as always your very helpful. Getting this out right now so there wont be any more calls made to the police for him....
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  • Habitat4HumanityHV
    started a topic How would you approach this...?

    How would you approach this...?

    We are still a fairly new business as the organization i am apart of bought a hotel that happened to own a storage unit facility behind it, back in November. Everything is still a learning process as the previous owner did not show us how to use their computer programs/security cameras. We have a tenant...
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  • Thank you all for the knowledge, I respect all of your guys answers. I still haven't heard from the people and ended up just moving them out, seeing that they were 2 months behind....cleaning up after the previous manager, we just suspended gate codes to people that haven't paid for close to a year,...
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  • Well we called the customer, notifying them about being late for August's payment and to avoid a late fee to get in contact with us, never heard back from them. Than around the end of august, another customer brought to our attention that the unit had no lock on it, and that they wanted the bigger size...
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  • Habitat4HumanityHV
    started a topic Unsure how to approach this issue

    Unsure how to approach this issue

    I have a unit that a customer had purchased during the end of july, about the end of august it was brought to our attention that the said unit was still empty and had no lock on it. It seems like the customer came in paid for the unit and than just left to never come back. We have called multiple times...
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