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  • I used to have cloud based management software with an app running on a PC at the storage site. Up until a month ago, I was using a PC based gate system. So when customer rents online or through the kiosk, the data starts on the cloud, then goes to the management software on the PC, then has to automatically...
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  • Steve_hajewski
    replied to Experiences with Chateau
    Great products, great performance, excellent customer service when you call them. Agreed with above posts, I don't know why on earth they don't have web ordering.
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  • Steve_hajewski
    replied to Late Fees
    This is the good and bad of running a site with no manager on regular duty. If you think they don't read it in person, that's even worse for online / kiosk rentals.

    On the positive side, the web site and kiosk don't take excuses for unpaid rent. It's wonderfully simple: if you owe money...
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  • You make money two ways in self storage. Through rent, and when you sell the property. I'm not familiar with the details of what you describe, but I can envision "selling" it won't result in the typical results of traditional self storage.

    I have one partner, and I can tell you...
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    Last edited by Steve_hajewski; 11 April 2022, 11:02 PM.

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  • Steve_hajewski
    replied to Auto Storage
    I think there could be some merit to marketing to auto enthusiasts, but there are a two caveats:
    - they want to work on cars in their units, and that makes a mess
    - no matter what they say, ALL the cars seem to leak.

    On the positive side, my car storage customers tend to be...
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  • Steve_hajewski
    replied to Newsletter
    Here's how I'd look at that idea... will it help me to increase my rent? Will it help me to bring in more clients? Probably no on both counts. I just use my management software's broadcast email and letter feature as needed (new keypads have an app, this is the day we will seal coat etc). I think I'm...
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  • Steve_hajewski
    replied to User Error
    I have a handful like that as well. I do first of month billing, which does not work well for clients that are on any kind of disability or service that pays on the 3rd of the month. For some of them, adjusting the auto payment to go on the fourth of the month was the solution. It's 4 days late, but...
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  • Steve_hajewski
    replied to Self storage- Auction Day
    YOu should try switching online auctions. I did a few month ago. Super easy to do. No crowds roaming my property out in the cold. Every buyer I've had so far has been good quality (paid, cleaned out the unit) and I'm getting about 5 times the revenue.
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  • Steve_hajewski
    replied to Cash? Do you accept?
    I accept cash, but since it's a remotely run site it's more or less only accepted by the kiosk. Most of my rentals are online or via phone. I agree the customers who insist on cash payment are generally not reliable and I can see the benefit in requiring a card on file.

    I'm the owner/manager...
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  • Steve_hajewski
    replied to Gutters?
    That should work. On my buildings where water is shedding to a side with grass, I use a border of river rock 2' out from the buildings so that there is no mud splashing back at the buildings, and I have the grading done so that the water sheds away from the foundations. Its helpful to make sure the...
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  • Steve_hajewski
    replied to Gutters?
    As long as you have pavement for the water to drop on to, the splashing is not a problem. Just understand that if the gutters get clogged and overflow, there is a risk that it will go under the roof sheet and into the building. And, self storage gutters are notoriously hard to clean out.

    ...
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  • I'd cut that lock immediately to figure out what it is.
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  • Steve_hajewski
    replied to Starting from scratch
    I second the suggestion to establish an LLC. It should offer you some liability protection and tax benefit.

    Your state has a great association - be sure to check out all that the TX SSA has to offer. They will have some good legal guidance and probably a lease available to members. htt...
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  • Steve_hajewski
    replied to Automating Storage Facilities
    I rent an average of around 5 units a month. There is no way on earth that it could ever make sense to have someone sitting on the property waiting for clients. Automation (web site, kiosk) allows me to serve my customers when they want to rent a unit. I'm available by phone, but most customers are...
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  • Steve_hajewski
    replied to Roll Rite Door
    Another source to look at is https://www.allfrom1supply.com/. Bear in mind spring suppliers have been running behind, so you may find it to be hard to get them.
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